Summary
Overview
Work History
Education
Skills
Timeline
ADDITIONAL INFORMATION
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Joshua Gustilo

San Antonio,United States

Summary

Experienced barista with 8+ years in cash handling, customer service, and patient care. Strong team player with adaptability, improving service speed and customer satisfaction. Actively studying Information Technology to enhance technical skills, focusing on critical thinking and communication in fast-paced environments. Positive attitude, eager to learn and excel in customer service, quick to grasp new concepts and solve problems effectively.

Overview

8
8
years of professional experience

Work History

Patient Care Technician

Endeavor Clinical Trials
  • Worked closely with clinical teams to streamline patient assessments, improving efficiency and reducing wait times for trial participants.
  • Maintained accurate patient records and monitored vital signs, ensuring high standards of care and timely interventions.
  • Adapted to varying clinical environments, effectively managing patient care across different study protocols and conditions.
  • Monitored vital signs and maintained precise patient records, supporting informed clinical decisions and timely interventions.
  • Conducted thorough patient assessments, identifying needs and ensuring adherence to study protocols for optimal trial outcomes.

Barista

Boba Tea and Crumbs
05.2024 - Current
  • Experienced in creating drinks and communicating with customers as well as my colleagues.
  • Calm under pressure during busy rushes and flexible with creating or following customers’ orders.
  • Implemented efficient drink preparation techniques, improving service speed and elevating customer satisfaction.
  • Managed cash transactions with precision, maintaining accurate records and minimizing discrepancies.

Crew Member

Whataburger
03.2017 - 05.2019
  • Managed cash processes, ensuring accuracy and reducing errors for operational efficiency.
  • Collaborated with team to maintain a clean, organized environment, enhancing customer experience.
  • Supported colleagues during peak times, improving service delivery and team performance.

Education

High School Diploma -

The John Marshall Law School
San Antonio, TX
06.2019

Skills

  • Communication
  • Leadership
  • Customer Service
  • Cash Handling
  • Adaptability
  • Team Collaboration
  • Time Management
  • Critical Thinking
  • Technical Support

Timeline

Barista

Boba Tea and Crumbs
05.2024 - Current

Crew Member

Whataburger
03.2017 - 05.2019

Patient Care Technician

Endeavor Clinical Trials

High School Diploma -

The John Marshall Law School

ADDITIONAL INFORMATION

  • Mentorship Program
  • Provided help to freshman and middle school students through lessons we create during meetings. We help them transition to high school and prepare them for their future.
  • St. Brigid Youth Leader
  • Active member in the St. Brigid Church community participating and directing successful retreat events. 2017 - 2024

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