Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Haskett

North Wilkesboro,NC

Summary

Currently, I am a Field Operations Supervisor in Wilkesboro Tier 5 Rank #2 out of 54 Supervisors. I started my professional career at Charter Communications in Dec 2004.

My previous position was a Senior Maintenance Tech in Wilkesboro for over 16 years.

Nearly 31 years experience in Leadership, Safety, Human Resources, Customer Service, Customer Perfect , Sales , Technical hands on, Loss Prevention.

Received Multiple Awards through Charter Communications including:

Charter Champions / Champions of Excellence Award, EOS Committee , and Blue Ridge Directors Cup Top Weekly Scorecard Boone/Rich/N. Wilkesboro

Overview

32
32
years of professional experience

Work History

Field Operation Supervisor

N. Wilkesboro
08.2022 - Current
  • Managed field operations. Enhanced team productivity by implementing efficient work procedures and optimizing daily schedules.
  • Developed training materials and facilitated filler jobs, improving overall team performance and productivity.
  • Supervised a team of technicians, maintaining high-quality work standards and promoting safe practices in the field.
  • Assessed employee performance through regular evaluations, providing constructive feedback to promote growth and improvement.
  • Coordinated with other supervisors to allocate resources effectively, minimizing downtime and maximizing productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

System Tech III / Safety Coordinator

01.2004 - 01.2022
  • Reduced outage durations with quick response times and effective troubleshooting skills.
  • Collaborated with cross-functional teams to complete large-scale projects on time.
  • Contributed to positive teamwork dynamics by effectively communicating with colleagues and supervisors throughout project lifecycles.

Assurance / Safety Manager / Loss Prevention

Dish Network / Suburban Services
01.2002 - 01.2004
  • Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
  • Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
  • Developed and executed training programs for employees, improving overall safety awareness and compliance.
  • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.

Supervisor / Quality Assurance / Loss Prevention

UPS
01.2000 - 01.2002
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Supervisor

United States Postal Service
01.1992 - 01.2000
  • Letter Carrier / Clerk / Safety Mgr / 204B Supervisor
  • Loss Prevention
  • Supervised 136 Government Employees
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Nuts And Bolts Supervisor Training Charter -

Charter University

Extensive Training Through USPS And UPS in -

Suffolk County Community College

Skills

  • Areas of expertise include:
  • Hands on experience -self thinker and team player
  • Strategic planning -strong negotiation skills
  • Operations management -creative problem-solving abilities
  • Team building and leadership -proven leadership aptitude
  • Work well with co-workers in stressful situations -commitment and reliability
  • Qualification Profile:
  • Energetic and creative with a special talent for trouble shooting and resolving complex technical problems and escalated issues Exceptional interpersonal communication, leadership, analytical , and organizational skills Outgoing, dedicated to others needs and satisfaction, positive attitude, energetic Polished Telephone, interpersonal, and writing skills Energetic, patient, and diplomatic Communicate with customers warmly, deeply committed to high quality standard for personal performance and customer satisfaction

Timeline

Field Operation Supervisor

N. Wilkesboro
08.2022 - Current

System Tech III / Safety Coordinator

01.2004 - 01.2022

Assurance / Safety Manager / Loss Prevention

Dish Network / Suburban Services
01.2002 - 01.2004

Supervisor / Quality Assurance / Loss Prevention

UPS
01.2000 - 01.2002

Supervisor

United States Postal Service
01.1992 - 01.2000

Nuts And Bolts Supervisor Training Charter -

Charter University

Extensive Training Through USPS And UPS in -

Suffolk County Community College

Similar Profiles

CREATE PROFILE
Joshua Haskett