Joshua Henrriquez Valle
Charlotte,NC
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Host
Hawthorne’s NY Pizza & Bar
Charlotte, NC
10.2024 - Current
- Greeting & welcoming guests
Be the first point of contact as customers enter.
Smile, make eye contact, and offer a friendly greeting.
Let them know wait times (if any) or guide them to the next step.
Seating guests
Keep track of which tables are available, reserved, or occupied.
Manage the flow so that seating is balanced for servers.
Escort guests to their tables, provide menus, and introduce their server.
Managing waitlist / reservations
If the restaurant is busy, maintain a waitlist (paper or digital).
Notify guests when their table is ready (e.g. via intercom, text, or in person).
Handle reservations: enter them, confirm them, adjust as needed.
Answering phones / inquiries
Take calls for reservations, take-out orders, or general questions.
Provide information about hours, menu items, specials, etc.
Politely redirect or assist callers as needed.
Coordinate with servers / bussers / staff
Communicate table status and guest flow to servers and bussers.
Ensure tables are ready (cleaned, cleared, reset) before seating guests.
Help manage “front of house” logistics, e.g. managing waiting area, removing clutter.
Maintain appearance & ambiance of entrance / lobby area
Keep the host stand clean, organized, and stocked (menus, pens, reservation book, etc.).
Manage coats, strollers, or other guest items as needed (if that’s part of the role).
Ensure waiting areas are tidy and comfortable.
Assist in closing / opening duties
Set up the restaurant at opening (menus out, tables in order).
At closing, help clean up the host area, turn off lights, secure entrances, etc.
Sometimes help with light side work (e.g. folding menus, wiping surfaces).
Customer service & problem resolution
Address guest complaints or issues, and escalate to a manager if needed.
Ensure guests feel acknowledged and cared for, even during delays.
Provide good “first and last impressions.”
Education
East Mecklenburg High School
Charlotte, NCSkills
Customer service
Time Management
Team Work
Languages
English
Professional
Spanish
Limited
Timeline
Host
Hawthorne’s NY Pizza & Bar
10.2024 - Current
East Mecklenburg High School