Joshua Higa
Honolulu,HI
Summary
Enthusiastic with expertise in customer engagement and reservation management. Known for strong attention to detail and effective communication, consistently driving improvements in guest satisfaction and operational effectiveness. Capable of accepting necessary feedback, solving problems, and also communicating effectively with people.
Overview
3
3
years of professional experience
Work History
Host
Los Chaparros Mexican Restaurant
03.2024 - 07.2025
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Assisted in training new hosts on operational procedures and customer service standards.
- Handled guest inquiries and resolved issues to enhance overall dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Data Entry Clerk
Express Employment Professionals
04.2022 - 12.2022
- Entered and updated data accurately into company systems.
- Reviewed documents for accuracy and completeness prior to processing.
- Maintained organized files to ensure easy access to information.
Education
Bachelor of Science - Engineering Mechanics
Kapiolani Community College
Honolulu, HI05-2029
High School Diploma -
Hawaii Baptist Academy
Honolulu, HI05-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Managing plans
- Problem Solving
Timeline
Host
Los Chaparros Mexican Restaurant
03.2024 - 07.2025
Data Entry Clerk
Express Employment Professionals
04.2022 - 12.2022
Bachelor of Science - Engineering Mechanics
Kapiolani Community College
High School Diploma -
Hawaii Baptist Academy
Boy Scouts of America: Eagle Scout
Eagle Scout, Boy Scouts of America
Achieved the rank of Eagle Scout through 13+ years of commitment, leadership, and service. Led groups of up to 70+ scouts as Senior Patrol Leader, coordinating activities and executing detailed plans with adult leaders and peers. My hope is to apply the skills I have learned as a scout to my every day life going forward.