Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Hunter

197 Drake Ave. New Rochelle,NY

Summary

Hospitality specialist focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.

Overview

9
9
years of professional experience

Work History

NFL Headquarters Floor Ambassador

Canon Business Processing Services
New York
07.2024 - Current
  • Ensured corporate clientele received seamless customer service in regards to all Express ground mail requests.
  • Consistent replenishment of business and office supplies. General maintenance, upkeep of floor, pantry and office supplies room.
  • Input system service ticket requests to replenish bulbs, resolve damages, carpet stains, floor concerns.

Guest Service Agent/Concierge

Sanctuary Hotel
New York, NY
08.2022 - 03.2023
  • Seamless assistance with guests arrivals, departures, in busy time square location.
  • Provided guests' with neighborhood hidden gems, local attractions, restaurants and transportation services.
  • Relayed information to housekeeping regarding service requests. Direct liaison between all departments.

Guest Service Ambassador/Supervisor

Renaissance New York Midtown
New York, NY
02.2016 - 12.2022
  • Assisted fast paced location, checking in guest arrivals and finalizing departures.
  • Remedied issues quickly and effectively following standard operating procedures and assisting with requests and concerns.
  • Ensured hotel patrons consistently experienced brand standard accommodations and familiar with all the offerings, amenities for guests.

Education

BBA - Hospitality Management

Monroe College
New Rochelle, NY
6.2013

Skills

  • Hotel Account Management
  • Guest Experience Management
  • Digital Marketing & Copywriting
  • Sales Force & Data Analytics

Timeline

NFL Headquarters Floor Ambassador

Canon Business Processing Services
07.2024 - Current

Guest Service Agent/Concierge

Sanctuary Hotel
08.2022 - 03.2023

Guest Service Ambassador/Supervisor

Renaissance New York Midtown
02.2016 - 12.2022

BBA - Hospitality Management

Monroe College
Joshua Hunter