Hospitality specialist focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction.
Overview
9
9
years of professional experience
Work History
NFL Headquarters Floor Ambassador
Canon Business Processing Services
New York
07.2024 - Current
Ensured corporate clientele received seamless customer service in regards to all Express ground mail requests.
Consistent replenishment of business and office supplies. General maintenance, upkeep of floor, pantry and office supplies room.
Input system service ticket requests to replenish bulbs, resolve damages, carpet stains, floor concerns.
Guest Service Agent/Concierge
Sanctuary Hotel
New York, NY
08.2022 - 03.2023
Seamless assistance with guests arrivals, departures, in busy time square location.
Provided guests' with neighborhood hidden gems, local attractions, restaurants and transportation services.
Relayed information to housekeeping regarding service requests. Direct liaison between all departments.
Guest Service Ambassador/Supervisor
Renaissance New York Midtown
New York, NY
02.2016 - 12.2022
Assisted fast paced location, checking in guest arrivals and finalizing departures.
Remedied issues quickly and effectively following standard operating procedures and assisting with requests and concerns.
Ensured hotel patrons consistently experienced brand standard accommodations and familiar with all the offerings, amenities for guests.