Summary
Overview
Work History
Education
Skills
Skillsexpertise
Timeline
Generic

Joshua Hurd

Canyon Country,CA

Summary

Experienced leader with 12+ years in retail industry, skilled in customer service, order management, and merchandise handling. Proven track record of cultivating positive customer relationships and resolving inquiries to enhance satisfaction. Seeking Retail Customer Service Associate role to leverage expertise in customer engagement and inventory processes for a dynamic team.

Overview

11
11
years of professional experience

Work History

Sales Rep

White Cap Construction and Industrial Supply
01.2017 - 01.2023
  • Address customer inquiries and facilitate issue resolution, enhancing customer satisfaction and ensuring orderly transaction processing
  • Coordinate with team members to confirm timely delivery of products, maintaining clear communication channels for operational efficiency
  • Perform accurate cash management and support warehouse operations, including shipping and receiving tasks to help with daily operation
  • Developed strong relationships with key clients, resulting in increased account retention and growth.

Team Member

Lowe's Home Improvement Warehouse
01.2012 - 01.2017
  • Delivered exceptional customer service by actively greeting and assisting individuals to understand and fulfill their specific needs
  • Communicated detailed product information effectively to customers, enhancing their shopping experience and product knowledge
  • Managed inventory responsibilities, including receiving goods and coordinating the distribution of merchandise.

Education

High School

Skills

Networking

Cross-selling products and services

Up-selling

Customer Relationship Building

Self-Motivated and Disciplined

Packaging and Labeling

Loading and unloading

Order Picking

Clear Communication

Attention to Detail

Warehouse Operations

Forklift Operation

Microsoft Excel

Microsoft Outlook

Pallet Jack Operation

Skillsexpertise

  • Excellent communication skills
  • Team building
  • Forklift (Forklift Operation and Load Management)
  • Microsoft Suite
  • Superior customer service
  • Large Sum Money Handling

Timeline

Sales Rep

White Cap Construction and Industrial Supply
01.2017 - 01.2023

Team Member

Lowe's Home Improvement Warehouse
01.2012 - 01.2017

High School
Joshua Hurd