Joshua James
Los Angeles,US
Summary
Results-driven professional with years of experience in sales, customer service, and business development. Proven track record of consistently meeting and exceeding sales goals, with an ability to develop and maintain successful relationships with clients. Skilled in data analysis, forecasting, and problem-solving to optimize customer service, increase sales, and identify new business opportunities. Highly motivated self-starter, with a passion for providing exceptional customer service and achieving success. Hard-working professional with experience in contract administration, contract award, and design and development. Frequently praised as detail-oriented by peers, I can be relied upon to help your team achieve its goals.
Overview
5
5
years of professional experience
Work History
CASE MANAGER
The People Concern
los angles, CA
10.2024 - Current
- Participated in team meetings to discuss case management strategies for individual cases.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
- Demonstrated success in building relationships with clients and providing emotional support.
- Met directly with patient to assess needs and develop individualized continuing care plan in collaboration with physician.
- Advocated for patients in healthcare or social service environments to promote wellness and autonomy.
- Evaluated client eligibility for government benefits or entitlements such as Social Security Disability Insurance.
ASSISTANT PROPERTY MANAGER
John Stewart Company
los angles, CALIFORNIA
03.2024 - 10.2024
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.
- Kept tenant and office files organized, properly maintained and secured.
- Responded to tenant inquiries and complaints in a timely manner.
- Maintained accurate records regarding leases, rent rolls and security deposits.
- Conducted tenant screening process including credit checks, employment verification and rental history.
- Assisted in the preparation of legal documents such as eviction notices or court filings when necessary.
- Created monthly reports on occupancy levels, delinquency rates and other key metrics related to property management operations.
- Assembled, reviewed and assisted property manager with implementing approved operating and capital budgets.
- Coordinated with vendors and contractors for repairs and maintenance of the property.
MANAGER
T-Mobile
Rancho Santa Margrita, CALIFORNIA
03.2023 - 02.2024
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Executed productivity benchmarks across departments to maximize company revenue.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Conducted research into new products or services that could benefit the organization's bottom line.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Offered constructive feedback to team members, boosting overall job performance.
SALES ASSOCIATE
Kids Footlocker
Santa Ana, US
03.2022 - 09.2022
- Assisted customers with sales, answered questions about company policies, merchandise, and services.
- Stocked and organizing shelves.
- Helped customers find and select products.
- Greeted customers warmly and offered assistance.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
VENDOR
FedEx Ground
Fullerton, US
03.2020 - 08.2020
- Provides courteous and efficient delivery and pick-up of packages.
- Checks shipments for conformance to FedEx features of service and provides related customer service functions.
- Monitored inventory levels of supplies from various vendors in order to maintain adequate stock levels.
- Mentored and managed sales team to drive continuous customer service delivery.
- Ensured that purchased products are delivered on time according to specified quality standards.
- Addressed customer questions and concerns to assist with product or service selection.
Education
MASTER'S DEGREE - AUDIO ENGINEERING/MUSIC THEORY
University of California-Berkeley
Berkeley, CA06.2005
BACHELOR OF ARTS (B.A.) - MUSIC IN MUSIC EDUCATION
Texas Southern University
Houston, TX05.2003
HIGH SCHOOL DIPLOMA - US
Crenshaw
Los Angeles, CA06.2000
Skills
- Customer Service
- Account Management
- Customer Needs Assessment
- Product and Service Sales
- Customer Success Management
- Relationship Building
- Upselling and Cross Selling
- Complex Problem-Solving
- Multitasking
- Conflict resolution
Timeline
CASE MANAGER
The People Concern
10.2024 - Current
ASSISTANT PROPERTY MANAGER
John Stewart Company
03.2024 - 10.2024
MANAGER
T-Mobile
03.2023 - 02.2024
SALES ASSOCIATE
Kids Footlocker
03.2022 - 09.2022
VENDOR
FedEx Ground
03.2020 - 08.2020
MASTER'S DEGREE - AUDIO ENGINEERING/MUSIC THEORY
University of California-Berkeley
BACHELOR OF ARTS (B.A.) - MUSIC IN MUSIC EDUCATION
Texas Southern University
HIGH SCHOOL DIPLOMA - US
Crenshaw