REINA QUIJANO
Los Angeles,CA
Summary
Dedicated and compassionate professional seeking a position within an organization that fosters professional growth, where I can apply my experience in case management, client advocacy, administrative support, and public service to make a meaningful impact.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager
Interim/Bridge Housing Program
Los Angeles, CA
12.2023 - 08.2025
- Independently oversaw daily operations without supervision, analyzed challenges, and implemented solutions to support client stability.
- Delivered trauma-informed case management services to homeless individuals and families.
- Conducted outreach, assessments, intakes, and created individualized Housing and Service Plans.
- Assisted with housing navigation, entitlement applications, and life skills development.
- Maintained accurate HMIS documentation and ensured HIPAA compliance.
- Conducted wellness checks, managed incidents, and implemented behavior support plans.
- Collaborated with DMH, DPSS, WorkSource, and SUD providers; attended case conferences.
- Prepared monthly reports and ensured compliance with funder and program requirements.
Face Painter
Universal Studios Theme Park (Sketched)
Los Angeles, CA
04.2022 - 07.2024
- Provided high-energy face painting services for guests of all ages.
- Applied professional makeup techniques; stayed current on trends and styles.
- Managed the setup and takedown of materials and engaged customers creatively.
- Maintained cleanliness and organization of face painting stations throughout the day.
Tax Preparer
Pulsar Tax Service
Los Angeles, CA
01.2021 - 04.2023
- Managed client files, appointments, and office operations during tax season.
- Prepared individual and business returns with CTEC/PTIN certification.
- Provided audit support and answered client inquiries for current and prior tax years.
Tax Preparer
Liberty Tax
Los Angeles, CA
01.2019 - 04.2021
- Supported office management and handled opening/closing procedures.
- Prepared over 700+ accurate tax files for individuals and small businesses.
- Ensured compliance with IRS deadlines and audit procedures.
Receptionist
Community Clinic Association of Los Angeles County
Los Angeles, CA
08.2015 - 02.2018
- Managed front desk operations, calls, and visitor services.
- Ordered office supplies and coordinated administrative support.
- Assisted with meeting prep and logistics for board and staff meetings.
Administrative Assistant/Case Manager
Joshua’s House for the Homeless
Los Angeles, CA
07.2014 - 05.2015
- Provided case management to 25+ clients; managed office duties and payments.
- Built partnerships for donations and coordinated with Director on client services.
Housing Navigator II / Case Manager
PATH (People Assisting the Homeless)
Los Angeles, CA
07.2011 - 06.2014
- Promoted from Employment Associate and Intake Coordinator roles.
- Developed ISPs, secured documentation, and assisted with housing placement.
- Collaborated with service providers and organized resource events.
- Maintained case notes and data in HMIS.
Education
Diploma -
Dorsey High School
01.2004
Computer Applications -
LA Trade Technical College
01.2005
Medical Billing/Health Claims Examiner -
American Career College
01.2008
Skills
- HMIS (Homeless Management Information System)
- Microsoft Office Suite (Word, Excel, Outlook)
- Intake & Assessment Tools
- Client Documentation & Reporting
- Tax preparation software (various)
- Case management
- Customer service
- Eyebrow styling
- Face painting
- Makeup and lashes
- Bilingual: English and Spanish
Certification
- Mental Health First Aid
- Harm Reduction / Hepatitis C Awareness
- HIPAA & Sexual Harassment Prevention
- Make-up Artist & Face Painter, 2016
- Hair Stylist Certification 2018
- Eyebrow Lamination/Henna Tint, 2020
- Hair Extension (6 Methods) Certified, 2022
- Eyelash Lift Certification 2022
- CTEC/PTIN Certified Tax Preparer, 2023
Timeline
Case Manager
Interim/Bridge Housing Program
12.2023 - 08.2025
Face Painter
Universal Studios Theme Park (Sketched)
04.2022 - 07.2024
Tax Preparer
Pulsar Tax Service
01.2021 - 04.2023
Tax Preparer
Liberty Tax
01.2019 - 04.2021
Receptionist
Community Clinic Association of Los Angeles County
08.2015 - 02.2018
Administrative Assistant/Case Manager
Joshua’s House for the Homeless
07.2014 - 05.2015
Housing Navigator II / Case Manager
PATH (People Assisting the Homeless)
07.2011 - 06.2014
Diploma -
Dorsey High School
Computer Applications -
LA Trade Technical College
Medical Billing/Health Claims Examiner -
American Career College
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