Joshua Johnson
Knoxville,TN
Summary
Adaptable healthcare professional with experience in pharmacy support and patient-facing service. Strong background in prescription processing, inventory management, and conflict resolution, with a commitment to accurate work and calm, respectful customer care.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Pharmacy Technician
KVAT Inc.
Knoxville, Tennessee
03.2025 - Current
- Processed customer prescriptions efficiently, ensuring accurate data entry in prescription systems.
- Compiled medication orders while adhering to KVAT Pharmacy procedures.
- Checked patient details and insurance records during prescription intake.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Applied labels, packaged medications, and organized stock for accurate dispensing.
- Processed medication refills and communicated with prescribers for clarifications.
- Assisted pharmacist in managing high prescription volume, addressing customer inquiries to enhance service delivery.
- Managed inventory levels and restocked over-the-counter supplies to maintain optimal stock availability.
- Maintained clean, compliant work areas following pharmacy safety standards.
- Entered patient profiles, billing information, and prescription orders into pharmacy software.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Worked with peers, technicians, and pharmacists to prioritize and complete orders.
- Organized work areas so supplies and tools remained easy to access.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained proper storage and security conditions for drugs.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Operated cash registers to accept payments from customers.
- Responded to customer inquiries via phone to respond to questions or requests.
- Experience with McKesson Enterprise
- Experience with Infinitrack
Certified Peer Specialist
Firsthand
Knoxville, Tennessee
05.2022 - 11.2024
- Facilitated recovery talks using compassionate, trauma-informed communication to enhance patient trust and engagement.
- Maintained 98% positive engagement with patient case load of 70+ individuals
- Coached members on wellness goals and self-advocacy skills.
- Used calm de-escalation techniques during crisis situations.
- Documented member interactions in direct care notes.
- Helped patients identify goals, plan next steps, and reach treatment objectives.
- Connected members with behavioral health and community support resources.
- Guided family members on ways to support loved ones during recovery.
- Helped create individualized recovery plans for patients with mental health needs.
- Partnered with clinical teams to support member care plans.
- Encouraged open dialogue during recovery talks to foster trust. with trauma-informed, compassionate communication.
- Modeled healthy habits, taught coping skills, and encouraged positive change.
- Listened to patient concerns without judgment while protecting confidentiality.
- Provided transportation for patients to pharmacies and medical provider appointments.
- Ensured and scheduled timely follow-up appointments for patient continuity of care.
- Supported medical care by taking vital signs and assisting during telehealth visits at patients' homes.
- Performed pharmacy technician duties for preparing and dispensing medications for patients.
- Collaborated with clinical teams to enhance member care plans, improving individualized support for patient needs.
Education
Some College (No Degree) - Chemistry And Biology
Pellissippi State Community College
Knoxville, TNSkills
- Prescription processing
- Prescription filling
- Pharmacy software
- Insurance verification
- Third-party reimbursement
- Medication labeling
- Inventory management
- Supply ordering
- Patient counseling
- Medication counseling
- Customer service
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Inventory management
- Conflict resolution
- Cash handling
- Pharmacy and customer records management
- Interpreting orders
Certification
- CPR
- Certified Pharmacy Technician
Timeline
Pharmacy Technician
KVAT Inc.
03.2025 - Current
Certified Peer Specialist
Firsthand
05.2022 - 11.2024
Some College (No Degree) - Chemistry And Biology
Pellissippi State Community College