Joshua J. Olford
Surprise,AZ
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
9
9
years of professional experience
Work History
Cosmetic Operations Manager
CarMax
El Mirage, AZ
02.2026 - Current
- Spearheaded identification and execution of process enhancements across multiple departments.
- Oversaw cross-departmental initiatives aimed at boosting productivity while lowering operational expenditures.
- Analyzed and reported on key performance indicators to ensure optimal team performance and effectiveness.
- Conducted comprehensive assessments of environmental health and safety compliance within paint and detail zones to uphold regulatory standards.
- Identified training needs and implemented development initiatives to support the growth of 23 cosmetic associates.
- Analyzed attendance trends and addressed punctuality concerns immediately to foster a culture of reliability and accountability.
- Assessed employee capabilities and established a targeted mentoring program to foster professional growth and address weaknesses.
- Guided employees in taking ownership of responsibilities, resulting in heightened accountability and enhanced performance.
Mechanical Operations Manager
CarMax
El Mirage, AZ
01.2025 - 01.2026
- Refined processes to support operational efficiency, achieving input and output targets of 25 or more vehicles per shift.
- Facilitated training initiatives for new employees to promote compliance with safety standards and enhance workplace safety.
- Promoted ongoing development and enhancement through structured team meetings and constructive feedback sessions.
- Evaluated performance metrics to inform strategies aimed at achieving and sustaining technician efficiency above 85%.
- Identified and applied cost-saving measures resulting in a 30% decrease in expenditures across multiple fiscal periods.
- Facilitated employee empowerment initiatives to promote responsibility and elevate overall performance standards.
- Oversaw recruitment, onboarding, and training initiatives for 50+ new hires to align with business objectives.
- Cultivated a collaborative environment by implementing transparent communication strategies between departments.
- Implemented initiatives to foster professional growth, resulting in improved employee retention.
Inventory Manager
CarMax
Murrieta, CA
03.2024 - 01.2025
- Implemented effective inventory control strategies to streamline stock levels and reduce discrepancies.
- Evaluated and adjusted workforce levels to effectively support business operations and objectives.
- Developed and implemented training programs for staff on inventory management software, resulting in increased data accuracy and operational effectiveness.
- Executed effective merchandising techniques and retail space presentation for over 300 vehicles, ensuring appealing displays for potential buyers.
- Performed detailed audits focusing on compliance with safety protocols and accuracy in inventory management.
- Guided junior team members in implementing best practices for inventory management and process optimization.
- Executed systematic cycle counts to maintain integrity of inventory data.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
Customer Service Advisor
CarMax
Murrieta, CA
04.2021 - 03.2024
- Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy.
- Create repair orders, and route work to technicians or mechanical associates.
- Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.
- Review repair orders for work performed and accuracy of all labor, parts and documentation for billing, close and invoice repairs.
- Collects service payments and manages cash including receiving and counting money.
- Demonstrate exceptional interpersonal, communication, and customer service skills including telephone etiquette and active listening.
- Tracked and documented interactions with 18 to 20 customers each day, enhancing communication efficiency and service quality.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
Load Side Supervisor
United Parcel Service
08.2020 - 11.2020
- Responsible for supervising the employees’ immediate work on the line, scheduling and quality control.
- Working as eyes and ears on the line during operations.
- Performing high-management duties beyond process supervision.
- Ensuring safety and quality job duty performance as well as enforcing punctual start and finish times.
- Exercising constant flexibility and adaptive decision making to workplace changes.
- Managing a staff averaging from nine to fifteen employees.
- Responsible for logging and processing time cards as well as day to day shipping and receiving percentages.
- Monitoring and instituting safety regulations based on UPS standards as well as OSHA standards.
- Performing technology responsibilities and job preparation for all active supervisors.
- Perform safety walks and checks pre and post operation for any technical errors or left over non-load products.
Housing Services Asset Manager
Azusa Pacific University
04.2017 - 03.2019
- Managing placement, removal and evaluation of approximately 7,200 units of furniture amongst all of the nine separate on-campus undergraduate living areas, ensuring quality and asset efficiency.
- Maintaining inventory and account records within the Housing Services records, utilizing programs such as TMA work order technology, PeopleSoft software, Google systems applications and Microsoft Excel and Word.
- Interviewing, hiring, training and dispatching student staff employees year round. Tasked with training students in proper furniture assembly as well as evaluating furniture quality, creating lucrative post-college work experience.
- Evaluating living area damage and living area quality documentation, accompanied with the task of charging and refunding student accounts, collaborating with the campus office of undergraduate financial services.
- Oversight of student key operations such as issuing unit keys, monitoring student key returns and coordinating lock changes with campus locksmiths and facilities management when keys are lost or not returned.
- Maintaining strong and positive relationships and communications with campus partners such as Residence Life, Maintenance and Custodial Services, streamlining clear communication in regards to resident housing conditions.
- Assisting as a Customer Service Representative at times for the front office, assisting in emails, phone call triaging, sorting documentation and providing department related information with students and parents in person.
Education
Bachelor of Arts - Psychology
Azusa Pacific University
Azusa, CA12.2016
Skills
- Leadership & Staff Development
- Customer service
- Problem-solving
- Operations management
- Operational efficiency
- MS office
- Process improvement
- Schedule management
- Onboarding and orientation
- Work flow planning
- Cost reduction
- Root cause analysis
Accomplishments
- Assisted in the launching, staffing and training of one of four reconditioning centers in the United States.
- Successfully maintained a 100% weekly vehicle build record since opening.
- Recognized in managements top 10% for associate satisfaction and engagement.
Timeline
Cosmetic Operations Manager
CarMax
02.2026 - Current
Mechanical Operations Manager
CarMax
01.2025 - 01.2026
Inventory Manager
CarMax
03.2024 - 01.2025
Customer Service Advisor
CarMax
04.2021 - 03.2024
Load Side Supervisor
United Parcel Service
08.2020 - 11.2020
Housing Services Asset Manager
Azusa Pacific University
04.2017 - 03.2019
Bachelor of Arts - Psychology
Azusa Pacific University