JOHN EAGLETON
Golden,CO
Summary
Results-oriented Assistant Store Manager with over 10 years in high-volume retail and service environments. Expertise in enhancing operational efficiency, developing teams, and driving customer satisfaction. Proficient in inventory management, strategic merchandising, and staff training.
Overview
20
20
years of professional experience
Work History
Operations Manager
TJX Companies HomeGoods
01.2026 - Current
- Managed daily operations, optimizing workflow and staffing for improved service delivery.
- Coordinated inventory management, streamlining product placement to enhance customer accessibility.
- Trained and mentored team members, improving service skills and team cohesion.
Assistant Store Leader
Kroger
Lakewood, CO
11.2024 - 01.2026
- Interview and hire qualified candidates to build strong, effective teams.
- Supported daily store operations, ensuring effective inventory management, optimal staffing, efficient scheduling, and attractive merchandising.
- Delegate tasks based on team strengths to maintain efficient coverage and service levels.
- Coach and train employees to improve performance, support development, and promote advancement.
- Reviewed sales and performance reports to inform planning and enhance operational decisions.
- Coached and trained employees to elevate performance, facilitate development, and encourage career advancement.
- Provide customer service by resolving questions, issues, and escalated complaints.
- Review sales and performance reports to support planning and operational decisions.
- Maintain calm, professional leadership during high-pressure situations.
Specialty Assistant Store Manager
The Home Depot Inc.
Highlands Ranch, CO
08.2014 - 11.2024
- Oversee daily operations including inventory, merchandising, scheduling, and store maintenance.
- Manage daily operations and ensured compliance with company policies.
- Led customer service resolution in person and by phone, ensuring timely and professional resolution of customer concerns.
- Train, coach and mentor associates, conducting regular performance reviews and development conversations.
- Assign tasks strategically based on team strengths to maximize productivity and service coverage.
- Lead customer service resolution both in person and by phone, ensuring concerns are addressed professionally and promptly.
- Conducted regular floor walk-throughs to uphold store standards, safety, and merchandising compliance.
- Conduct frequent floor walk-throughs to ensure store standards, safety, and merchandising compliance.
- Supervise cashiers and ensure accurate processing of all payment types.
- Monitor sales and operational metrics to support planning, budgeting, and strategic decision-making.
- Promoted upselling and cross-selling strategies to enhance customer experience and drive revenue.
Front of House Manager
Eagleton Ventures LLC (DBA The Egg & I)
Arvada, CO
01.2006 - 11.2020
- Directed front-of-house operations to ensure high-quality guest experiences through excellent service and attention to detail.
- Interviewed, hired, and trained new team members to create a reliable, customer-focused staff.
- Increased guest satisfaction by coaching employees on service standards and hospitality best practices.
- Interviewed, hired and trained new team members, building a reliable and customer-focused staff.
- Implemented upselling and cross-selling techniques, contributing to revenue growth.
- Cultivated strong employee relationships to foster team cohesion and reduce turnover.
- Maintained strong employee relationships to reduce turnover and promote team cohesion.
Education
High School Diploma -
Golden High School
Golden, COSkills
- Retail management
- Inventory control
- Scheduling & Labor Management
- POS & Transaction Oversight
- Process optimization
- Customer Experience Management
- Performance reporting
- Leadership & Staff Development
- Talent development
- Conflict resolution
Timeline
Operations Manager
TJX Companies HomeGoods
01.2026 - Current
Assistant Store Leader
Kroger
11.2024 - 01.2026
Specialty Assistant Store Manager
The Home Depot Inc.
08.2014 - 11.2024
Front of House Manager
Eagleton Ventures LLC (DBA The Egg & I)
01.2006 - 11.2020
High School Diploma -
Golden High School