Joshua J Wallace
Lodi,USA
Summary
Dynamic Behavioral Interventionist with a proven track record at Aces ABA, adept at implementing tailored intervention plans and fostering client relationships. Skilled in operations management and employee training, I excel in enhancing client outcomes through data-driven strategies and empathetic support, ensuring compliance with industry standards while maintaining confidentiality.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Salvation Army Harbor Light Center
Lodi, California
05.2025 - Current
- Excellence in client service
- Keeping the locked facilities secure
Behavioral Interventionist
Aces ABA
Stockton, California
10.2024 - 03.2025
- Participated in team meetings to discuss client progress, challenges, and any necessary modifications to intervention plans.
- Carried out individualized behavior intervention plans for clients with autism and related disorders.
- Monitored client data to make timely adjustments to intervention strategies as needed.
Certified Peer Support Specialist
Telecare Corp.
Modesto, California
01.2024 - 05.2024
- Assisted with support groups and individual therapy for participants.
- Helped coordinate housing support, relationship guidance and community connections based on individual needs.
- Maintained confidentiality of client information in compliance with HIPAA regulations.
Peer Support Specialist Volunteer
Wellness Center Stocton
Stocton, CA
02.2024 - 04.2024
- Developed positive relationships with clients by providing a safe, supportive environment.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
- Actively listened and responded empathetically when interacting with clients.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
Partner
PestMed pest control
Fremont
03.2018 - 11.2023
- Developed and implemented marketing strategies to increase brand awareness and reach target audiences.
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
- Identified opportunities for growth by analyzing current trends in the marketplace and making strategic decisions based on those findings.
- Created promotional campaigns to drive sales of new products or services.
- Provided leadership and guidance to team members while encouraging collaboration across departments.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Maintained loyal client base by establishing trusting alliances and fair billing practices.
Assistant Manager
Sno white drive in
Modesto, CA
06.2012 - 02.2018
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
CDL -
Western Pacific Truck School
Modesto12.2017
High School Diploma -
Christian High School
Modesto06.2001
Skills
- Customer Service
- Employee Training
- Quality Assurance
- Attention to Detail
- Customer Relations
- Task Delegation
- Operations Management
Languages
English, Conversational
Timeline
Front Desk Receptionist
Salvation Army Harbor Light Center
05.2025 - Current
Behavioral Interventionist
Aces ABA
10.2024 - 03.2025
Peer Support Specialist Volunteer
Wellness Center Stocton
02.2024 - 04.2024
Certified Peer Support Specialist
Telecare Corp.
01.2024 - 05.2024
Partner
PestMed pest control
03.2018 - 11.2023
Assistant Manager
Sno white drive in
06.2012 - 02.2018
CDL -
Western Pacific Truck School
High School Diploma -
Christian High School