Joshua Killen
Orlando,FL
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Poppys italiano
Saint Augustine, FL
05.2023 - 08.2023
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated effectively with kitchen staff regarding order status updates.
- Informed customers of daily specials and signature menu items.
Take-Out Server
Poppys Italiano
Saint Augustine, FL
12.2022 - 08.2023
- Packaged and bagged cooked food and prepared items.
- Managed take-out orders efficiently, ensuring accuracy and timely delivery to customers.
- Trained new staff on take-out service protocols and customer service excellence.
- Provided quality customer service throughout all interactions with guests.
Host
Poppys Italiano
Saint Augustine, Florida
09.2022 - 08.2023
- Balanced cash drawers at the end of each shift.
- Inspected dining areas for any damages or defects.
- Answered telephone to provide dining information and take reservations.
- Notified server after seating parties in section to facilitate prompt service.
Restaurant Busser
Poppys Italiano
Saint Augustine, FL
07.2022 - 08.2023
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Engaged with guests in a polite and friendly manner to enhance the dining experience.
Fry Cook
Nori Sushi
Saint Augustine, FL
01.2022 - 05.2022
- Cooked multiple orders simultaneously during busy periods.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Washed and cut ingredients for quick meal assembly.
- Checked temperatures for food items during cooking, holding and serving.
Dishwasher
Nori Sushi
Saint Augustine, Florida
08.2021 - 05.2022
- Mixed soap, water and sanitizer together to create cleaning solutions for daily use.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
Counselor-in-Training
YMCA Camp Immokalee
Keystone Heights, FL
07.2021 - 08.2021
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Organized and facilitated recreational activities for children of various ages.
- Coached campers in various sports and activities to improve skills and promote fun experiences.
- Met with staff to discuss rules, regulations and work-related problems.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2025
Skills
- Customer service
- Team building
- Employee training
- Conflict resolution
- Time management
- Food safety
- Organization
- Point of sale (POS) system operations
- Station stocking
Languages
English
Professional
References
References available upon request.
Timeline
Restaurant Server
Poppys italiano
05.2023 - 08.2023
Take-Out Server
Poppys Italiano
12.2022 - 08.2023
Host
Poppys Italiano
09.2022 - 08.2023
Restaurant Busser
Poppys Italiano
07.2022 - 08.2023
Fry Cook
Nori Sushi
01.2022 - 05.2022
Dishwasher
Nori Sushi
08.2021 - 05.2022
Counselor-in-Training
YMCA Camp Immokalee
07.2021 - 08.2021
Associate of Arts - General Studies
Valencia College
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