Joshua Kirklin
San Antonio,TX
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments. Achieved high levels of customer satisfaction through effective communication and relationship management. Focused on contributing to team success and handling escalated support issues with a positive attitude.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Costco
New Braunfels, Texas
01.2026 - Current
- Assisted members with product inquiries and service-related questions.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Collaborated with team members to enhance customer service efforts.
- Educated members on promotions and membership benefits effectively.
- Handled returns and exchanges in accordance with company policies.
- Provided timely support during peak shopping hours to improve service efficiency.
Work From Home Agent
Apple
San Antonio, TX
04.2024 - Current
- Resolved customer issues through effective communication and problem-solving skills.
- Guided customers in using Apple products and services for optimal experience.
- Provided customer support via phone and online chat platforms.
- Handled multiple inquiries simultaneously while ensuring quality service.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Collaborated with team members to resolve complex customer concerns.
- Managed time effectively to meet response time expectations during shifts.
- Participated in training sessions to enhance communication skills and product knowledge.
- Documented customer interactions in the company CRM system.
- Utilized computer systems to access accounts for research purposes.
- Maintained knowledge of company products and services for effective support.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
Maintenance Crew Member
Four winds
Corpus Christi, Texas
08.2023 - 12.2025
- Maintained cleanliness and order in outdoor areas and facilities.
- Operated power tools for landscaping and maintenance tasks.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Assisted with routine inspections of equipment and facilities.
- Inspected building interiors and exteriors for needed repairs or replacements.
- Collaborated with team members to complete maintenance projects efficiently.
- Followed safety protocols to ensure a safe work environment.
- Reported maintenance issues to supervisors for timely resolution.
- Provided support to other crew members during large-scale maintenance tasks.
- Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
- Assisted with painting projects both inside and outside the facility.
- Assisted with installation of new equipment when necessary.
Sales Floor Manager
Best Buy
Jonesboro, AR
02.2017 - 03.2022
- Supervised daily sales floor operations and team performance.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels, ensuring stock availability for customers.
- Assisted in resolving customer inquiries and complaints effectively.
- Diagnosed hardware issues and performed repairs on various computer systems.
- Installed and configured operating systems and software applications for end-users.
- Maintained inventory of computer parts and supplies for efficient operations.
Education
Associate of Science -
Del Mar College
Corpus Christi, TX 08.2023 - 05.2024
Paragould High School
Paragould, ARSkills
- Customer support
- Customer relationship management
- Order processing
- Sales techniques
- Technical support
- Technical troubleshooting
- Hardware troubleshooting
- Microsoft office expertise
- Multi-task management
- Effective communication
- Active listening
- Collaboration techniques
- Problem solving
- Customer relations
Custom
References available upon request.
Timeline
Customer Service Representative
Costco
01.2026 - Current
Work From Home Agent
Apple
04.2024 - Current
Maintenance Crew Member
Four winds
08.2023 - 12.2025
Associate of Science -
Del Mar College
08.2023 - 05.2024
Sales Floor Manager
Best Buy
02.2017 - 03.2022
Paragould High School