Joshua Knight
Bristol,VA
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Murphy USA
Bristol, TN
11.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Certified Nursing Assistant
Ballad Health
Johnson City, Tennessee
07.2024 - 08.2024
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Transported patients to treatment units, using wheelchair or stretcher.
- Observed patients for any changes in their physical or mental condition.
- Answered call lights promptly and responded to patient needs accordingly.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Responded quickly to emergency situations involving sudden illness or injury.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Participated in educational programs related to nursing assistant skills development.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Cleaned and sanitized patient rooms according to established protocols.
- Reported changes in patient condition to registered nurse or physician.
- Provided emotional support to patients and families during difficult times.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Documented activities and recorded information in EMR system.
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Distributed drinking water and nourishment to residents.
- Supported non-ambulatory residents in range of motion exercises.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Answered patient call signals and signal lights to determine patients' needs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Nursing Assistant
Ballad Health
Johnson City, Tennessee
10.2023 - 06.2024
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Provided emotional support to family members during difficult times.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Ensured that all equipment was functioning properly prior to use.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Implemented fall prevention techniques as specified in plan of care.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Recorded patient conditions and vital signs before and after medical operations.
- Reported environmental risks or equipment malfunctions to supervisor.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Planned and served meals and snacks to patients according to prescribed diets.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Answered patient call signals and signal lights to determine patients' needs.
- Shaved and draped patients to prepare for surgery, treatment or examination.
Patient Safety Companion
Ballad Health
Johnson City
03.2023 - 09.2023
- Participated in interdisciplinary rounds for assigned patients, provided input on patient status, needs.
- Maintained accurate documentation in EMR system regarding patient observations, assessments and interventions.
- Assessed the need for restraints or alternative interventions as needed to maintain a safe environment for the patient.
- Ensured safe environment for all patients by monitoring fall risks and implementing appropriate interventions.
- Conducted ongoing assessment of the physical environment including lighting, temperature control, noise level.
- Collaborated with nursing staff regarding development of individualized care plans based on identified needs.
- Provided emotional support for distressed or anxious patients through communication, reassurance, distraction techniques.
- Responded quickly to emergent situations such as falls or medical emergencies using established protocols.
- Observed patient behavior to detect signs of distress or agitation and reported concerns promptly.
- Facilitated communication between healthcare team members regarding any changes in patient's condition.
- Reported changes in patient condition to healthcare team members immediately.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
Cashier
Walmart
Bristol, Tennessee
11.2021 - 02.2023
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Balanced daily transactions on a computerized point-of-sale system.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped with purchases and signed customers up for rewards program.
- Collected payments and provided accurate change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
Assembly Line Worker
AccuForce
Bristol, Tennessee
09.2020 - 05.2021
- Communicated effectively with co-workers about production progress throughout shift hours.
- Assembled components of a variety of products, adhering to production specifications.
- Loaded raw materials into machines for processing according to instructions provided by supervisors.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Worked quickly and efficiently while maintaining high standards of quality control.
Crew Member
Burger King
Piney Flats, Tennessee
11.2018 - 04.2020
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Informed customers about daily specials in an engaging manner.
- Maintained an organized work area to ensure efficient operations.
- Checked expiration dates on all products before serving them to customers.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
Education
High School Diploma -
Virginia High School
Bristol, VA05-2004
Skills
- Customer Service
- Food Preparation
- Customer Engagement
- Compassion and Empathy
- Vital signs monitoring
- Patient Care
- Feeding Assistance
- Toileting assistance
- Patient-focused care
- Direct Patient Care
Certification
BLS (Basic Life Support)
CNA (Tennessee State Certification) 229266
Timeline
Sales Associate
Murphy USA
11.2024 - 12.2024
Certified Nursing Assistant
Ballad Health
07.2024 - 08.2024
Nursing Assistant
Ballad Health
10.2023 - 06.2024
Patient Safety Companion
Ballad Health
03.2023 - 09.2023
Cashier
Walmart
11.2021 - 02.2023
Assembly Line Worker
AccuForce
09.2020 - 05.2021
Crew Member
Burger King
11.2018 - 04.2020
High School Diploma -
Virginia High School