Joshua Lawley
Lakeland,FL
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service General Lines Agent
GEICO
LAKELAND, FL
06.2021 - Current
- Provided customers with assistance with policy questions, billing concerns, and general inquiries
- Processed customer financial transactions and provided personalized policy recommendations
- Maintained meticulous records while managing customer accounts
- Communicated with clients via emails, inbound calls, and outbound calls.
Executive Chef, Kitchen Manager
CRAFT+KITCHEN
LAKELAND, FL
05.2017 - 06.2021
- Designed new recipes, planned menus, and selected plate presentations
- Ensured promptness, freshness, and quality of dishes
- Implemented hygiene policies and examined equipment for cleanliness
- Hired and trained kitchen staff
- Coordinated with and delegated tasks to kitchen staff
- Continuously assessed inventory to maintain accurate stock.
Chef De Cuisine
THE TERRACE HOTEL
LAKELAND, FL
11.2013 - 05.2017
- Maintained effective communication with managers, chefs, subordinates, and all other co-workers
- Maintained a clean workstation to follow established sanitation standards
- Assisted in the preparation of menu items
- Performed other duties as assigned by management.
Grill Cook
BRANDED BUTCHER
ATHENS, GA
02.2013 - 11.2013
- Kept track of meal prep components to ensure timely and accurate completion of final dishes
- Chopped and prepared ingredients
- Stocked ingredients and supplies while checking perishable ingredients for freshness
- Took daily measures to prevent food cross-contamination.
Education
BS in CULINARY ARTS -
LE CORDON BLEU COLLEGE OF CULINARY ARTS
Orlando, FL11.2012
Skills
- Customer service
- Communication skills
- Upselling
- Sales
- Phone etiquette
- English
Certification
- Property & Casualty License
- ServSafe
- Insurance Producer License
- Food Handler Certification
Accomplishments
- Achieved Chairman's Club recognition for stellar service performance in 2022.
- Rated in top 10 service agents within the company for positive customer surveys.
- Rated in top 100 service agents within the company for additional lines of business sold.
- Selected to compete amongst peers in Top Chef Polk County 2021.
Timeline
Customer Service General Lines Agent
GEICO
06.2021 - Current
Executive Chef, Kitchen Manager
CRAFT+KITCHEN
05.2017 - 06.2021
Chef De Cuisine
THE TERRACE HOTEL
11.2013 - 05.2017
Grill Cook
BRANDED BUTCHER
02.2013 - 11.2013
BS in CULINARY ARTS -
LE CORDON BLEU COLLEGE OF CULINARY ARTS
- Property & Casualty License
- ServSafe
- Insurance Producer License
- Food Handler Certification