Joshua Miller
Avon,IN
Summary
Human-centered restaurant leader successful at driving high performing brand operations. Passion to grow people by focusing on the individual and celebrating what makes them unique. Recognized for consistency and known for high integrity. Constant thirst for knowledge and desire to help uplift teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Taco Bell
Avon, IN
03.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Achieved high and conquered brand operations audits, including two perfect operations scores.
- Performed consistently at a high level on brand metrics.
- Maintained average rating of 4.5 stars, crushing brand target of 4 stars.
- Led with a "people first" mentality to help promote career and personal growth for staff and peers.
Assistant General Manager
Taco Bell
Avon, IN
07.2021 - 03.2022
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Assisted the General Manager in overseeing and performing restaurant operations.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
Shift Lead
Taco Bell
Avon, IN
10.2017 - 07.2021
- Assisted in the training of new employees.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Ensured that all safety protocols were followed at all times.
Service Champion
Taco Bell
Avon, IN
06.2016 - 10.2017
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Assisted customers in locating desired items, providing product information, and helping them make selections.
- Provided excellent customer service and addressed customer inquiries in a timely manner.
- Adhered to all company policies related to security, loss prevention, attendance.
Education
Master of Science - Psychology
Walden University
Minneapolis, MN05-2025
Bachelor of Arts - Psychology
Indiana University - Purdue University Indianapolis
Indianapolis, IN05-2023
Associate of General Studies - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN12-2019
Skills
- P&L Management
- Schedule Management
- Employee Development
- Motivation
- Performance Improvement
- Communication Skills
- Operations Management
- Analytical Skills
Certification
- Servsafe Certified
Affiliations
- Volunteer Community Service with Summer of Service 2011-2017
- Volunteer Youth Leader 2016-2017
Timeline
General Manager
Taco Bell
03.2022 - Current
Assistant General Manager
Taco Bell
07.2021 - 03.2022
Shift Lead
Taco Bell
10.2017 - 07.2021
Service Champion
Taco Bell
06.2016 - 10.2017
Master of Science - Psychology
Walden University
Bachelor of Arts - Psychology
Indiana University - Purdue University Indianapolis
Associate of General Studies - General Studies
Ivy Tech Community College of Indiana