Joshua Miranda-Heredia
Tucson,AZ
Summary
Dedicated public servant with eight years federal service experience between military and Federal Bureau of Prisons. Proven ability to maintain safety, enforce policies and procedures, and perform effectively in hi-pressure situations while demonstrating professionalism, integrity, and teamwork. Skilled in conflict resolution and emergency response, consistently ensuring satisfaction and safety.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Flight Attendant
SkyWest Airlines
Denver, CO
09.2025 - Current
- Ensure passenger safety through enforcement of FAA regulations and emergency procedures.
- Collaborate with crew members to execute emergency procedures efficiently during in-flight incidents.
- Utilize situational awareness to monitor cabin activity, recognize unusual behavior, and support crew safety.
- Maintain a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Guest Service Representative
Canyon Ranch
Tucson, AZ
02.2025 - 05.2025
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
School Administrative Assistant
Poway Unified School District
San Diego, CA
11.2022 - 09.2023
- Primary contact and reference source for staff, students, parents, and the public.
- Coordinated all school events for both staff and students.
Correctional/Administrative & Facilities Assistant
Federal Bureau Of Prisons
San Diego, CA
02.2019 - 11.2022
- Conducted regular safety inspections, identifying potential hazards, and implementing corrective measures to maintain a secure and safe working environment.
- Maintained compliance with federal safety and operational guidelines.
- Respond swiftly and effectively to emergencies, implementing crisis management protocols to mitigate risks.
Automated Logistical Specialist (92A)
United States Army Reserve
San Diego, CA
05.2017 - 12.2019
- Led cross-functional teams to optimize resource allocation during exercises and deployments.
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Streamlined warehouse operations through improved organization and workflow efficiency.
Owner/Craftsman
J&T Custom Crafts LLC.
Tucson, AZ
09.2023 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Internment Resettlement Specialist (31E)
United States Army
Ft. Leavenworth, KS
06.2012 - 10.2015
- Developed strong discipline, situational awareness, and communication skills.
- Supervised inmate activities, ensuring compliance with safety regulations and facility policies.
- Responded to emergency situations and demonstrated teamwork and rapid decision-making.
- Maintained accountability and security of personnel and equipment.
Education
High School Diploma -
Silverado High School
Victorville, CA06-2010
Skills
- Leadership
- Team Management
- Adaptability
- First aid training
- Attention to detail
- Team collaboration
- Conflict resolution skills
- Emergency response
Certification
- Department of Transportation - Federal Aviation Administration certified Flight Attendant. Certificate number 5231028.
Timeline
Flight Attendant
SkyWest Airlines
09.2025 - Current
Guest Service Representative
Canyon Ranch
02.2025 - 05.2025
Owner/Craftsman
J&T Custom Crafts LLC.
09.2023 - Current
School Administrative Assistant
Poway Unified School District
11.2022 - 09.2023
Correctional/Administrative & Facilities Assistant
Federal Bureau Of Prisons
02.2019 - 11.2022
Automated Logistical Specialist (92A)
United States Army Reserve
05.2017 - 12.2019
Internment Resettlement Specialist (31E)
United States Army
06.2012 - 10.2015
High School Diploma -
Silverado High School