Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Joshua Moon

Atlanta,GA

Summary

Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

GVS North America, Inc.
04.2020 - Current
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answer 40+ daily customer telephone calls promptly to avoid on-hold wait times.
  • Offer customer advice and assistance, paying attention to particular needs or wants.
  • Created and maintained data entry logs to track data entry activities.

Associate

CVS Health
10.2016 - 08.2018
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Developed seven effective improvement plans in 2014.

Customer Service Associate

Concentrix
08.2015 - 04.2017
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Helped 20+ customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Loganville High School
Loganville , GA
06.2015

Skills

  • Order fulfillment
  • Credit card payment processing
  • Stocking and replenishing
  • Sales expertise
  • Microsoft Office Suite
  • Google Workspace
  • Professional telephone demeanor
  • Customer relations
  • Fast Typing Speed
  • Spreadsheet Management
  • Data Entry

Certification

  • MCAS - Microsoft Certified Application Specialist - 2022
  • Real World Coding in HTML and CSS, Udemy - 2022
  • Adobe Certified Expert - 2021
  • Sales Essentials Certificate - 2020

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

GVS North America, Inc.
04.2020 - Current

Associate

CVS Health
10.2016 - 08.2018

Customer Service Associate

Concentrix
08.2015 - 04.2017

High School Diploma -

Loganville High School

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Joshua Moon