Joshua Moon
Atlanta,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
7
7
years of professional experience
Work History
Work From Home Customer Service Agent
Landmark Home Solutions
03.2021 - Current
- Maintain high level of professionalism when interacting with customers, ensuring positive experiences.
- Complete data entry tasks with accuracy and efficiency.
- Organize, sort, and checked input data against documents.
- Provided customer service to 90+ customers per month, resulting in major improvement in customer satisfaction ratings over 25%
Remote Customer Service
Lowes Distribution Center
10.2020 - 11.2021
- Handled escalated customer inquiries or complaints regarding mail services promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Enhanced customer satisfaction by addressing and resolving service-related inquiries promptly and effectively.
- Developed strong relationships with customers by communicating effectively about their order needs and providing exceptional service experiences.
- Doing GoTomeeting virtual meetings with customers
Telemarketer
American Red Cross
07.2017 - 09.2020
- Answered questions about American Red Cross offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages, and transferred calls to correct individuals.
- Managed Sensitive donor information in compliance with legal and data privacy regulations
- handled over 200 calls a week using Ring central with a 88% resolution rate on the first contact
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL01.2018
Skills
Salesforce
Ring Central
Gotoomeeting
Social Pilot
Olark
Timeline
Work From Home Customer Service Agent
Landmark Home Solutions
03.2021 - Current
Remote Customer Service
Lowes Distribution Center
10.2020 - 11.2021
Telemarketer
American Red Cross
07.2017 - 09.2020
Associate of Arts - Business Administration
Miami Dade College
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