Joshua Morgan
Ankeny,IA
Summary
Store Manager with 3+ years of experience in sales, recruitment, and strategic planning. Demonstrated success in leading teams to achieve $3 million in sales and top 15% store performance in the company. Skilled in building customer relationships, enhancing team performance, and driving innovative sales strategies.
Overview
10
10
years of professional experience
Work History
STORE MANAGER
Sleep Number
04.2021 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
LIFE INSURANCE AGENT
05.2020 - 03.2021
- Started an independent life insurance business, gaining valuable experience in entrepreneurship, sales, and customer service
- Utilized effective marketing, lead generation, and communication with clients to achieve sales
- Completed certifications, demonstrating knowledge of sales techniques and practices in the insurance industry.
CUSTOMER SERVICE REP
Alliant Energy Remote
04.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
HEAD CAR HOP
Sonic Drive In
04.2015 - 04.2019
- Demonstrated strong customer service skills as a carhop at Sonic Drive-In, taking orders, delivering food, and providing a positive experience for customers
- Developed adaptability and ability to think on my feet through handling unexpected challenges and adapting to new situations in a dynamic work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Centerville High School
Centerville, IA05.2018
Skills
- Leadership
- Strategic Planning
- Execution
- Customer Relationships
- Team Management
- Recruitment
- Training
- Sales
- Entrepreneurship
- Customer Service
- Active Listening
- Empathy
- Adaptability
- Problem-Solving
- Cold Calling
- Store operations
- Sales Coaching
Additionalinformation
- Store Manager, Excelled in leadership, strategic planning, and execution to build customer relationships, and lead a successful team. Effectively recruited, trained and developed multiple sales teams. Led and trained store leaders in Selling By Numbers process as District Captain. Sales Team finished second in units over plan in 2023. Achieved 3 Million in sales and achieved 100% to plan in 2023 as a sales team.
- Life Insurance Agent - Independently Contracted, Started an independent life insurance business, gaining valuable experience in entrepreneurship, sales, and customer service. Utilized effective marketing, lead generation, and communication with clients to achieve sales.
- Head Car Hop, Demonstrated strong customer service skills as a car hop at Sonic Drive-In, taking orders, delivering food, and providing a positive experience for customers. Developed adaptability and ability to think on my feet through handling unexpected challenges and adapting to new situations in a dynamic work environment.
Timeline
STORE MANAGER
Sleep Number
04.2021 - Current
LIFE INSURANCE AGENT
05.2020 - 03.2021
CUSTOMER SERVICE REP
Alliant Energy Remote
04.2019 - 05.2020
HEAD CAR HOP
Sonic Drive In
04.2015 - 04.2019
High School Diploma -
Centerville High School