Joshua M. Stacy
Mansfield,OH
Overview
13
13
years of professional experience
Work History
Customer Service Representative
School Specialty
06.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Industrial Painter
E-Pak
10.2022 - 04.2023
- Prepared surfaces for painting by cleaning, sanding, and masking to achieve optimal results.
- Demonstrated attention to detail in every aspect of the painting process, resulting in consistent high-quality workmanship.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Selected appropriate coatings based on specific job requirements, maximizing performance and durability while minimizing environmental impact.
- Maintained painting equipment in excellent condition, ensuring optimal performance and minimal downtime.
Current Team lead
PNC Bank
01.2018 - 06.2022
- Perform fraud research and evaluation
- Strong phone skills and assisting branch representatives and customers to achieve their goals
- Ability to switch from one task to another without hesitation
- Assisting in needs of management with delegating tasks
- Spearheaded new fraud coding list
- Excellent use of all programs including various Microsoft programs, LEXI, Lexis Nexis, Innovis, Fraud analyst and Data verify
Laser Delivery LLC
11.2017 - 01.2018
- Compile daily delivery, order, refunds/exchanges statistics and damage reports via various Microsoft programs
- Strong phone contact handling skills and face-to-face customer service/conflict resolution abilities
- Responsible for answering questions regarding contractual agreement, warranties, refunds and terms of sale
- Ability to manage multiple concurrent objectives, projects, groups, and activities; making effective judgments to prioritize time allocations
- Maintain inventory by checking stock to determine inventory levels and anticipating needed supplies
- Identify and assess customer’s needs to excel satisfaction requirements and service level agreements
- 100% satisfactory track record for successful equipment delivery and installation
Industrial Painter
Emerson Automation Solutions
01.2012 - 09.2017
- Prepared surfaces for painting by cleaning, sanding, and masking to achieve optimal results.
- Demonstrated attention to detail in every aspect of the painting process, resulting in consistent high-quality workmanship.
- Selected appropriate coatings based on specific job requirements, maximizing performance and durability while minimizing environmental impact.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Painted surfaces HVLP spray guns.
Education
Certification of Completion - Collision repair
Knox County Career Center
Mt. Vernon06.2008
High school Diploma -
Fredericktown High School
Fredericktown, OH06.2008
Skills
- Critical Thinking
- Surface Preparation
- Industrial Equipment Operation
- Hazardous Materials Handling
- Worksite Cleanliness
- Epoxy Coating Expertise
- Safety Protocols Adherence
- Protective coatings knowledge
- Quality Control Inspections
- Spray Painting Techniques
- Proper Ventilation Setup
- Coating application
Timeline
Customer Service Representative
School Specialty
06.2023 - 10.2024
Industrial Painter
E-Pak
10.2022 - 04.2023
Current Team lead
PNC Bank
01.2018 - 06.2022
Laser Delivery LLC
11.2017 - 01.2018
Industrial Painter
Emerson Automation Solutions
01.2012 - 09.2017
Certification of Completion - Collision repair
Knox County Career Center
High school Diploma -
Fredericktown High School