Joshua Muñoz
Summary
Detail-oriented Operations Specialist with experience in administrative systems, live event production, client relations, and logistics coordination. Expertise in coordinating schedules, managing records, and executing demanding tasks with precision. Proven ability to enhance team efficiency from planning through execution.
Overview
6
6
years of professional experience
Work History
Veterinary Receptionist
Oak Heart Veterinary Hospital & Emergency
Raleigh, NC
11.2025 - 07.2026
- Delivered warm, high-touch service across in-person, phone, and digital channels, resolving client concerns quickly and anticipating needs before they became issues.
- Managed multi-channel communications and accurately logged client interactions, coordinating urgent requests with appropriate team members to ensure fast response times.
- Built lasting client relationships through personalized follow-up and a consistent focus on going above standard service expectations.
- Processed transactions and handled sensitive client information with accuracy and discretion in a fast-paced, high-volume environment.
Administrative Assistant
Laguna College of Art + Design
Laguna Beach, CA
10.2022 - 09.2025
- Handled high-volume phone, email, and in-person inquiries to support admissions operations and enhance communication.
- Managed 1,000+ student records within Salesforce CRM, ensuring accuracy, confidentiality, and compliance standards.
- Trained new administrative staff on college policies and office technology, ensuring smooth onboarding and consistent procedural compliance.
- Coordinated campus events, guest workshops, exhibitions, and board meetings; fostering collaboration across departments.
Production Assistant (Contract)
Complex
Long Beach, CA
11.2022 - 11.2022
- Supported live event production for major brand activations including Bose, Patron, and ASUS ROG.
- Coordinated panel scheduling and talent transitions to ensure seamless event flow.
- Assisted with vendor communication, setup, and breakdown logistics for high-traffic environments.
- Organized and maintained inventory of production tools and resources.
Administrative Assistant
Republic National Distributing Company
San Diego, CA
12.2021 - 10.2022
- Coordinated travel, scheduling, and event logistics for multiple departments to ensure seamless operations.
- Facilitated communication between internal teams and external vendors, streamlining workflows and improving operational efficiency.
- Processed invoices and maintained financial documentation to enhance accuracy of expense tracking.
Warehouse Distribution Associate
Tum Yeto
San Diego, CA
11.2020 - 10.2021
- Managed inventory intake and verification for daily inbound shipments, ensuring accurate stock levels.
- Conducted quality control inspections, minimizing shipping errors and preventing damaged goods.
- Maintained organized shipping documentation, facilitating timely order fulfillment.
Education
High School Diploma -
Courtland High
Spotsylvania, VA05-2013
Associate's Degree - Veterinary Technician
Penn Foster
05-2026
Skills
- Client Relations & Retention
- Multi-Channel Communication
- Logistics & Scheduling Coordination
- Record & Data Management
- Salesforce, Google Workspace, MS Office
- Multitasking in High-Volume Environments
- Process Efficiency & Workflow Organization
Timeline
Veterinary Receptionist
Oak Heart Veterinary Hospital & Emergency
11.2025 - 07.2026
Production Assistant (Contract)
Complex
11.2022 - 11.2022
Administrative Assistant
Laguna College of Art + Design
10.2022 - 09.2025
Administrative Assistant
Republic National Distributing Company
12.2021 - 10.2022
Warehouse Distribution Associate
Tum Yeto
11.2020 - 10.2021
High School Diploma -
Courtland High
Associate's Degree - Veterinary Technician
Penn Foster