Joshua Oberndorfer
Salt Lake City
Summary
Results-oriented professional with strong customer service and problem-solving skills. Demonstrated ability to enhance client relationships and drive satisfaction through effective communication and teamwork.
Overview
19
19
years of professional experience
Work History
Sales Associate
T-Mobile
Sturgeon Bay, WI
02.2025 - 12.2025
- Assisted customers with product selection and inquiries to enhance service experience.
- Demonstrated in-depth knowledge of T-Mobile products and services to drive customer engagement.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to maintain store organization and visual merchandising standards.
Customer Service Representative
Target
Sturgeon Bay, WI
11.2019 - 09.2024
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Assisted in training new team members on customer service protocols and systems.
- Enhanced customer satisfaction by providing accurate information about products and services.
Community Impact Director
Door County YMCA
Sturgeon Bay, WI
04.2022 - 06.2024
- Coordinated, recruited, and managed volunteers for the organization.
- Managed a free foods program for at-risk youth.
- Supervised employees and volunteers over various programs.
Account Manager
Tetra Financial (Avtec Capital)
Cottonwood Heights, UT
03.2014 - 01.2019
- Cultivated strong client relationships through effective communication and proactive follow-ups.
- Developed tailored financial solutions to meet diverse client needs and objectives.
- Led strategic account planning sessions to align services with client goals and maximize satisfaction.
- Called on company executives and leaders to assess needs and develop strategies to help with client growth and improvement projects.
Social Service Worker
State of Utah, Division of Child and Family Services
Salt Lake City, UT
11.2006 - 03.2014
- Managed a caseload of children and families in the child welfare system.
- Reported to the Court and other officials and community partners regarding client needs and safety concerns.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
Bachelor of Science - Sociology
University of Utah
Salt Lake City, UT05-2004
High School Diploma -
Bingham High School
South Jordan, UT06-2000
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
- Achieved the highest in company sales in 2015 at Tetra Financial, and awarded Presidents Club honors.
- More than tripled revenue for the Foods Program at Door County YMCA; turned the Foods Program into the highest revenue-earning program within the organization.
- Experience working with people in sales and social work; developed strong skills in managing conflicts and negotiating business transactions.
Timeline
Sales Associate
T-Mobile
02.2025 - 12.2025
Community Impact Director
Door County YMCA
04.2022 - 06.2024
Customer Service Representative
Target
11.2019 - 09.2024
Account Manager
Tetra Financial (Avtec Capital)
03.2014 - 01.2019
Social Service Worker
State of Utah, Division of Child and Family Services
11.2006 - 03.2014
Bachelor of Science - Sociology
University of Utah
High School Diploma -
Bingham High School