Joshua Ortega
Miami,FL
Summary
In search of a challenging new role in which I can apply my technology knowledge and experience. Dedicated to learning, growing, and succeeding in Information Technology. Looking to excel with a team of like-minded individuals who have the same passion in the IT field. Am capable of quickly resolving issues, ensuing in excessive levels of client satisfaction. Good at troubleshooting with diagnostics and restore skills, in addition to a methodical and robust attention to detail. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
6
6
years of professional experience
Work History
IT Technician
MAX & CO PETS
Miami, FL
01.2020 - 01.2026
- Analyzed the system's hardware and software and recommended changes to increase overall speed and reduce lag time.
- Laptops and desktop computers were cleaned of malware, ransomware, and other threats.
- Patiently guided people through basic troubleshooting tasks in response to end-user support requests.
- In order to resolve hardware issues, malfunctioning computer parts were removed and replaced.
- Configure hardware, devices, and software to enable employees to work at their new workstations.
- Resolved problems with printers, copiers, and other peripheral devices.
- Demonstrated professional and courteous conduct when dealing with complaints, problems, or inquiries from customers.
- Maintained office PCs, networks and mobile devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Installed and updated software applications to ensure optimal performance for users.
- Monitored network connectivity and addressed issues to maintain system reliability.
Embroidery Machine Operator
MAX & CO PETS
Miami, FL
01.2020 - 01.2026
- Operated multi-head embroidery machines to produce high-quality, intricate designs tailored to client specifications.
- Monitored machine performance and made adjustments to optimize production speed and quality standards.
- Trained new team members on machine operation, safety protocols, and best practices for embroidery techniques.
- Coordinated workflow between departments to streamline production schedules and meet customer delivery timelines.
- Utilized embroidery software to create and modify designs, ensuring accuracy prior to production runs.
- Maintained accurate inventory records of threads and materials used, facilitating timely reordering of supplies.
- Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
Associate of Science - Information Technology
Miami Dade College
Miami, FL01-2024
High School - undefined
FELIX VARELA SENIOR HIGH SCHOOL
01-2020
Skills
- Software configuration
- Machine operation
- Organizational skills
- Effective Problem Solver
- Critical Thinking
- Attention to detail
- Hardware installation
- Technical support
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Embroidery Machine Operator
MAX & CO PETS
01.2020 - 01.2026
IT Technician
MAX & CO PETS
01.2020 - 01.2026
High School - undefined
FELIX VARELA SENIOR HIGH SCHOOL
Associate of Science - Information Technology
Miami Dade College