Summary
Overview
Work History
Education
Skills
Timeline
Golf, Fishing
Generic

Joshua Padilla

Merced,CA

Summary

I am Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. I also have a solid understanding of customer needs and conflict resolution, coupled with strong problem solving abilities. I aim to build positive customer relationships and contribute to customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Merced Irrigation District
10.2023 - Current
  • Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
  • Managed account updates and billing inquiries using proprietary software systems.
  • Assisted in training new staff on customer service protocols and conflict resolution techniques.
  • Analyzed customer feedback to identify trends and recommend actionable improvements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Apprentice Distribution System Operator

Merced Irrigation District
03.2023 - 10.2023
  • Assisted in daily operations, ensuring adherence to safety protocols and efficiency standards.
  • Operated various irrigation tools and machinery, maintaining high levels of accuracy in tasks performed.
  • Collaborated with team members to solve operational challenges and enhance productivity.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.

Education

High School Diploma -

Buhach Colony High School
Atwater, CA
06.2019

Skills

  • Organized
  • Friendly, positive attitude
  • Customer service
  • Policy enforcement
  • Basic math
  • Reliable, trustworthy
  • People skills
  • Memorization

Timeline

Customer Service Representative

Merced Irrigation District
10.2023 - Current

Apprentice Distribution System Operator

Merced Irrigation District
03.2023 - 10.2023

High School Diploma -

Buhach Colony High School

Golf, Fishing

I love to golf it's my favorite thing to do with my family, and being a 7 handicap is a big accomplishment to me. I played for Buhach colony in high school my senior year and loved it ever since.


I have a rediscovered Hobby that I love called airsoft that I consistently go out and play monthly. It's an adrenaline packed adventure every weekend that I play. 

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