Joshua Pencek
Belmont,United States
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
13
13
years of professional experience
Work History
GENERAL MANAGER
West Marine
San Carlos, United States
10.2023 - Current
- Streamlined inventory management processes to improve stock accuracy and enhance customer satisfaction through faster product availability.
- Directed regional sales strategies to boost market responsiveness, resulting in increased customer retention and expanded competitive positioning.
- Monitored store performance metrics to adjust staffing and merchandising strategies, enhancing operational reliability and elevating customer service consistency.
- Optimized staffing schedules to align with peak customer demand, improving service availability and reducing wait times during high-traffic periods.
MANAGER
Pet Food Express
Palo Alto, United States
09.2020 - 10.2023
- Directed cross-functional teams to align project goals with organizational strategy, improving overall team efficiency and deliverable consistency.
- Established quality standards and compliance protocols to ensure operational safety and regulatory adherence across all managed processes.
- Orchestrated resource allocation and workflow prioritization to optimize productivity and reduce project cycle times.
- Developed and implemented process improvements that increased operational reliability and minimized downtime.
- Aligned team objectives with business priorities to drive competitive advantage and support strategic growth initiatives.
MANAGER
Shred Center
San Mateo, United States
04.2013 - 10.2020
- Managed a team of 20 employees to maintain best practices and customer service.
- Consistently exceeded client expectations by guaranteeing prompt order fulfillment.
- Manage daily cash flow, including cash drops and bank deposits. Ensure 100% accuracy in daily reconciliation and cash management.
- Supervised staff training on secure shredding procedures, elevating operational safety standards and reducing workplace incidents.
- Optimized workflow processes to enhance shredding equipment uptime, resulting in consistent operational throughput and minimized service interruptions.
WAREHOUSE MANAGER
Four Star Seafood & Provisions
San Francisco, California
08.2018 - 09.2020
- Managed daily warehouse operations for seafood distribution and inventory control.
- Oversaw team performance and provided training on safety protocols and procedures.
- Conducted regular inspections of equipment to maintain safety and efficiency standards.
- Developed workflows to streamline receiving, storing, and dispatching processes.
- Collaborated with suppliers to ensure quality standards for seafood products are met.
- Established and maintained good relations with customers, vendors, and transport companies.
Education
Sonoma State University -
Sonoma State University
Junipero Serra High School -
Junipero Serra High School
Timeline
GENERAL MANAGER
West Marine
10.2023 - Current
MANAGER
Pet Food Express
09.2020 - 10.2023
WAREHOUSE MANAGER
Four Star Seafood & Provisions
08.2018 - 09.2020
MANAGER
Shred Center
04.2013 - 10.2020
Sonoma State University -
Sonoma State University
Junipero Serra High School -
Junipero Serra High School