Joshua Petrone
Bordentown
Summary
Accomplished Special Events Coordinator with a proven track record at Caesars Entertainment, excelling in guest management and onsite execution. Leveraged strong problem-solving and customer service skills to enhance event satisfaction and efficiency. Achieved significant improvements in registration processes and event planning, ensuring seamless experiences for over 500 attendees.
Overview
5
5
years of professional experience
Work History
Special Events Coordinator
Caesars Entertainment
07.2024 - Current
- Provided exceptional on-site support during events, addressing any issues promptly and professionally.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Collaborated with vendors and suppliers to ensure seamless delivery of exceptional event services.
- Managed budgets effectively, consistently meeting financial goals while delivering high-quality events.
- Maintained detailed records of past events to improve future planning strategies and streamline processes.
- Managed registration process efficiently, ensuring smooth check-in experiences for attendees.
- Supervised staff during events and maintained efficient performance.
- Coordinated schedules and timelines for events.
Special Events Representative
Caesars Entertainment
01.2024 - 06.2024
- Streamlined event registration process, resulting in improved guest satisfaction and reduced wait times.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Helped organize and manage successful events with attendance of over 500 people.
Server
Red Robin
07.2020 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Hospitality, Tourism And Event Management
Stockton University
Atlantic City, NJ05-2025
High School Diploma -
Notre Dame HighSchool
Lawrenceville, NJ06-2021
Skills
- Registration management
- Guest management
- Onsite execution
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Decision-making
- Guest relations
- Special events planning
Timeline
Special Events Coordinator
Caesars Entertainment
07.2024 - Current
Special Events Representative
Caesars Entertainment
01.2024 - 06.2024
Server
Red Robin
07.2020 - 08.2023
Bachelor of Arts - Hospitality, Tourism And Event Management
Stockton University
High School Diploma -
Notre Dame HighSchool
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