Joshua Picklesimer
Grover,NC
Summary
Driven by a results-focused approach, I leveraged my problem-solving and team leadership skills at Wet Pets to enhance service delivery and cut operational costs. My tenure at Oracle Elevator Co further honed my mechanical skills, improving equipment lifespan and safety. I excel in driving projects to completion, ensuring customer satisfaction, and leading teams to exceed targets.
Overview
14
14
years of professional experience
Work History
Manager
Wet Pets
06.2017 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Lead Installer
Wet Pets
05.2021 - 03.2024
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Elevator Mechanic
Oracle Elevator Co
06.2010 - 12.2016
- Coordinated with manufacturers to stay updated on the latest technical advancements, improving overall service quality and customer satisfaction.
- Increased equipment lifespan by performing regular lubrication procedures according to manufacturer guidelines.
- New installation on Comercial and residential elevator and wheelchair lifts
- Maintained detailed records of all services performed, ensuring accurate documentation and easy reference for future needs.
- Ensured proper disposal of hazardous materials in accordance with local regulations; maintaining a safe working environment for all.
Education
Ged - Ged
Gaston College
Dallas, NC2001
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Project Management
- Sales Techniques
- Product Management
- Decision-Making
- Problem Resolution
- Positive Attitude
- Multitasking
- Problem-Solving
- Project Planning
- Mechanical inclined
Timeline
Lead Installer
Wet Pets
05.2021 - 03.2024
Manager
Wet Pets
06.2017 - 04.2024
Elevator Mechanic
Oracle Elevator Co
06.2010 - 12.2016
Ged - Ged
Gaston College
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