Joshua Plemons
Palm Coast
Summary
Experienced with performing routine vehicle maintenance and quick repairs. Utilizes diagnostic skills and technical expertise to ensure efficient service delivery. Strong understanding of customer service and teamwork, ensuring high satisfaction and seamless operations.
Overview
11
11
years of professional experience
Work History
Express Service Technician
Mathews Nissan
08.2023 - 09.2024
- Performed routine maintenance tasks such as oil changes, tire rotations, and filter replacements with precision and care.
- Diagnosed and resolved technical issues with accuracy, ensuring optimal vehicle performance.
- Maximized workflow efficiency by coordinating closely with parts department during repair process.
- Attended factory-sponsored training classes to enhance knowledge and skills.
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Express Service Technician
Paris Ford Lincoln Mercury
11.2019 - 09.2024
- Performed routine maintenance tasks such as oil changes, tire rotations, and filter replacements with precision and care.
- Diagnosed and resolved technical issues with accuracy, ensuring optimal vehicle performance.
- Maximized workflow efficiency by coordinating closely with parts department during repair process.
- Prioritized tasks effectively to ensure timely completion of all assigned responsibilities under tight deadlines.
- Collaborated with team members to complete complex repairs, achieving high-quality results.
- Consistently exceeded productivity goals while maintaining strict adherence to quality standards in service delivery.
- Maintained a clean and organized work environment, adhering to safety standards and protocols.
- Ensured accurate documentation of all services performed, maintaining comprehensive records for future reference.
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Assisted in training new technicians, sharing expertise and best practices for efficient work performance.
- Conducted thorough multi-point inspections on vehicles, identifying necessary repairs or maintenance.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Call Center Representative
Results Call Center
11.2018 - 10.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Express Service Technician
Castrol Express Car Care
10.2017 - 09.2018
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
General Manager
Chicken Express
02.2014 - 10.2017
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
Prairiland Highschool
Pattonville, TX06-2013
Skills
- Brake servicing
- Alignment adjustments
- Tire balancing
- Tire changing and rotation
- Vehicle inspections
- Battery testing
- Battery replacements
- Oil changes
- Replacing parts
- Tire damage repair
- Brakes replacement
- Hand and power tool operation
Timeline
Express Service Technician
Mathews Nissan
08.2023 - 09.2024
Express Service Technician
Paris Ford Lincoln Mercury
11.2019 - 09.2024
Call Center Representative
Results Call Center
11.2018 - 10.2019
Express Service Technician
Castrol Express Car Care
10.2017 - 09.2018
General Manager
Chicken Express
02.2014 - 10.2017
High School Diploma -
Prairiland Highschool
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