Joshua Rahn
WAUSAU,WI
Summary
Results-driven Guest Service Leader with expertise in hospitality management and customer service. Led operations to enhance guest satisfaction, resolve issues, and train staff on best practices. Proven strengths in communication, problem-solving, and leadership have consistently improved operational efficiency and guest experiences.
Overview
7
7
years of professional experience
Work History
Guest Service Leader
Kwik Trip
WAUSAU, WI
09.2019 - 09.2026
- Led Kwik Trip guest service during busy store shifts.
- Trained team members on register, cash handling, and guest service.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Resolved guest concerns using calm communication and store policies.
- Monitored store cleanliness, restrooms, and sales floor appearance.
- Followed safety standards for food, cash, and store operations.
Education
DC Everest High School
Schofield, WISkills
- Customer service
- Complaint resolution
- Guest recovery
- Guest relations
- Register training
- Cash handling
- Financial transactions
- POS operation
- Retail operations
- Attention to detail
- Problem solving
- Effective communication
- Exceptional communication
Timeline
Guest Service Leader
Kwik Trip
09.2019 - 09.2026
DC Everest High School