Joshua Ramirez
Hedgesville
Summary
Dynamic Lead Housekeeper with extensive experience at TownePlace Suites by Marriott, excelling in guest relations and quality assurance. Proven track record in optimizing cleaning operations and enhancing guest satisfaction through expert cleaning and effective team management. Bilingual communicator skilled in training staff and resolving issues promptly, ensuring a pristine environment.
Developed excellent organizational and leadership skills within hospitality environment, consistently ensuring high standards of cleanliness and team coordination. Demonstrates ability to manage tasks efficiently and maintain positive work atmosphere. Looking to transition these capabilities into new field, contributing to productive and orderly workspace.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Townes Site Engineering
Winchester, VA
03.2026 - Current
Lead Housekeeper
TownePlace Suites by Marriott
Winchester, VA
12.2023 - Current
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
- Trained and mentored new housekeeping staff on procedures and best practices.
- Coordinated inventory management for cleaning supplies and equipment, optimizing usage rates.
- Developed efficient cleaning schedules to maximize staff productivity across multiple floors.
- Collaborated with maintenance team to address facility issues impacting cleanliness or guest comfort.
- Resolved guest complaints promptly, enhancing overall guest experience and loyalty.
- Collaborated with front desk personnel to coordinate room assignments, ensuring prompt check-ins for guests upon arrival without delays due to room unavailability or cleanliness issues.
- Enhanced guest experience by maintaining high standards of room hygiene and presentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
Education
High School Diploma - Psychology
Shepherd University
Shepherdstown, WVSkills
- Health and safety
- Chemical handling
- Guest relations
- Quality assurance
- Furniture arrangement
- Basic repair skills
- Bloodborne pathogens
- Stain removal
- Expert cleaning
- Deep sanitization
- Room inspection
- Customer service
- Cleaning practices
- Cleaning and sanitation
- Customer service-focused
- Task assignment
- Team building
- Bilingual
- Customer Service
- Time management
- Team player
- Oral and written communications
- Listening skills
- Problem-solving
- Teamwork and collaboration
Timeline
Front Desk Agent
Townes Site Engineering
03.2026 - Current
Lead Housekeeper
TownePlace Suites by Marriott
12.2023 - Current
High School Diploma - Psychology
Shepherd University