Joshua Reedus
Indianapolis,IN
Summary
Dynamic Shift Lead at Ben's Pretzels with a proven track record in team motivation and productivity monitoring. Expert in complaint resolution and enhancing guest service, I consistently elevated customer satisfaction ratings. My adaptability and strong communication skills drive operational excellence and foster a positive work environment.
Overview
5
5
years of professional experience
Work History
Shift Lead
Ben's Pretzels
05.2023 - 08.2026
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Checked and monitored inventory levels to reorder items.
- Adjusted food preparation methods in accordance with customer requests.
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Concessions Worker
01.2022 - 07.2023
- Consistently provided friendly service to promote better customer engagement.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
- Responded to customer complaints to help resolve issues.
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained clean, organized workspace according to operational standards.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Communicated stand offerings and answered guest questions regarding orders.
- Promptly handled all guest concerns, questions, and complaints to boost customer service ratings [Number]%.
Education
High School Diploma -
Franklin Central High School
Indianapolis, IN05.2026
Skills
- Productivity monitoring
- Production leadership
- Scheduling expertise
- Team motivation
- Shift leadership
- Guest service
- Strong verbal and written communication
- Complaint resolution
- Shift checklists
- Adaptability
- Reliability
- Multitasking
- Troubleshoot service issues
- Multitasking Abilities
- Conflict Resolution
Timeline
Shift Lead
Ben's Pretzels
05.2023 - 08.2026
Concessions Worker
01.2022 - 07.2023
High School Diploma -
Franklin Central High School