Joshua Reyes
Round Rock,Texas
Summary
Seasoned Consultation Agent with 2 years of experience delivering critical on-site technical support and consulting services. Practiced at offering hands-on monitoring and troubleshooting to resolve problematic hardware and software issues. Special focus on drafting customized upgrade and migration plans to meet organizational threshold levels. Detail-oriented approach to research and IT project document compilation.
Overview
4
4
years of professional experience
Work History
Consultation Agent
Geek Squad - Best Buy
Austin, TX
06.2022 - Current
- Researched and maintained IT project and service documentation to assist in future problem resolution.
- Developed strategies for improving customer satisfaction levels.
- Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
- Evaluated software or hardware to recommend improvements or upgrades.
- Installed and performed minor repairs to hardware, software, or peripheral equipment.
Sales Advisor
Best Buy
Austin, TX
11.2021 - 06.2022
- Improved overall customer purchasing experiences to promote steady revenue.
- Adhered to company initiatives and achieved established goals.
- Provided customers with information on products and services available.
- Leveraged CRM system to manage sales activities and track sales performance.
Restaurant Busser
Saltgrass Steakhouse
Round Rock, Texas
08.2021 - 10.2021
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Stocked service stations with ice, napkins and straws.
- Ensured that all areas were properly sanitized at the end of each shift.
Senior Sales Associate
Harbor Freight Tools USA
Huntington Park, CA
08.2019 - 08.2021
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Cross-trained on different positions to best support team during peak periods.
- Entered and updated customer information in system using customer relationship management tools to keep information current.
- Monitored performance of sales team and implemented improved methods to close gaps.
Education
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA06.2014
Some College (No Degree) - Engineering Technology
Cerritos College
Norwalk, CASkills
- System Maintenance
- Computer Maintenance
- Data Recovery
- Account Administration
- Device Installation
- Software Upgrades
- Equipment Inspection
Languages
Spanish
Limited
Accomplishments
- GeekSquad Shield Badge (1.5 Years Service)
References
References available upon request.
Timeline
Consultation Agent
Geek Squad - Best Buy
06.2022 - Current
Sales Advisor
Best Buy
11.2021 - 06.2022
Restaurant Busser
Saltgrass Steakhouse
08.2021 - 10.2021
Senior Sales Associate
Harbor Freight Tools USA
08.2019 - 08.2021
High School Diploma -
Huntington Park Senior High School
Some College (No Degree) - Engineering Technology
Cerritos College
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