Joshua Roberson
Chapel Hill,NC
Summary
Dynamic and customer-focused professional with extensive experience at Food Lion, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for maintaining a balanced cash drawer and fostering repeat business through strong relationships and product knowledge.
Overview
2
2
years of professional experience
Work History
Cashier
Food Lion
04.2024 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations to boost sales.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled cash, credit, and electronic payments while adhering to company policies.
- Monitored inventory levels at checkout and communicated restocking needs to management.
- Trained new employees on cash register operations and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Chapel Hill High School
Chapel Hill, NC06.2025
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Reliability and punctuality
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Product knowledge
Refunds and exchanges
Issue resolution
Complex Problem-solving
Merchandise restocking
POS system operations
POS systems
Attention to detail
Decision making aptitude
Fraud prevention awareness
Timeline
Cashier
Food Lion
04.2024 - Current
High School Diploma -
Chapel Hill High School