Joshua Roberts
North Chesterfield,VA
Summary
Detail-oriented professional with a strong background in service and team leadership. Experienced in coordinating with technicians and providing thorough service recommendations, ensuring customer satisfaction and operational efficiency.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Service Advisor
Pearson Honda
Midlothian, VA
05.2026 - Current
- Assisted customers with service inquiries and scheduled appointments efficiently.
- Communicated service recommendations to clients following thorough vehicle assessments.
- Coordinated with technicians to ensure timely completion of vehicle repairs.
- Provided detailed explanations of services and pricing to enhance customer understanding.
- Greeted customers and addressed their needs in a professional manner.
Automotive Technician
Pearson Honda
Midlothian, VA
11.2021 - 01.2026
- Performed routine maintenance services on various Honda models according to manufacturer standards.
- Diagnosed vehicle issues using advanced diagnostic equipment and software.
- Repaired and replaced defective parts, ensuring proper functionality of vehicles.
- Operated a variety of shop equipment safely and efficiently.
Shift Leader
Panda Express
Midlothian, VA
10.2020 - 05.2022
- Supervised daily operations and team performance during peak hours.
- Trained new team members on service protocols and food safety standards.
- Ensured customer satisfaction through effective communication and problem-solving.
- Monitored food preparation and presentation for quality assurance compliance.
- Verified that cash drawers contained the correct amount of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
Associate of Science - Business Administration
Brightpoint Community College
Midlothian, VA12-2026
Skills
- Team leadership
- Customer service
- Effective communication
- Time management
- Attention to detail
- Conflict resolution
- Collaboration
- Critical thinking
Certification
- State Inspector License
Timeline
Service Advisor
Pearson Honda
05.2026 - Current
Automotive Technician
Pearson Honda
11.2021 - 01.2026
Shift Leader
Panda Express
10.2020 - 05.2022
Associate of Science - Business Administration
Brightpoint Community College