Joshua Rodriguez
Plaquemine,LA
Summary
Dynamic professional with a strong work ethic and integrity, recognized for enhancing customer satisfaction at Jersey Mike's Subs. Proven expertise in cash handling and conflict resolution, consistently exceeding productivity goals. Committed to maintaining high standards and fostering positive relationships, ensuring efficient operations and exceptional service delivery.
Overview
8
8
years of professional experience
Work History
Cashier
Jersey Mike's Subs
11.2024 - Current
- Greeted customers upon entry and assessed individual needs promptly.
- Maintained balanced cash drawer, ensuring precise accounting at shift end.
- Contributed to store success by upholding cleanliness standards throughout facility.
- Exceeded productivity goals through meticulous organization during peak hours.
- Worked flexible schedule and additional shifts to meet operational demands.
Pool Maintenance Technician
Acadian Aquatics
02.2024 - 10.2024
- Managed inventory of pool chemicals and supplies, ensuring adequate stock levels were maintained for uninterrupted service delivery.
- Enhanced pool water quality by conducting regular chemical balancing and treatment processes.
- Implemented preventative measures to minimize algae growth and maintain crystal-clear water conditions at all times.
- Boosted customer satisfaction by providing professional and efficient pool cleaning services on a consistent basis.
- Streamlined operations with effective utilization of resources, tools, and equipment for optimal pool maintenance results.
- Supported the achievement of company targets by consistently meeting assigned work schedules, ensuring all pools were well-maintained within specified timeframes.
Assistant Manager
Lit Pizza
08.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Tool Room Supervisor
Excel
06.2022 - 08.2022
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Optimized workflow within the tool room by assigning tasks based on individual strengths and expertise.
- Implemented quality control measures, leading to consistent output from the tool room department.
- Provided exceptional customer service to production staff, addressing concerns or requests promptly and professionally.
Harvest Worker
Hirakata Farms
07.2020 - 09.2020
- Demonstrated flexibility in adapting to changing weather conditions and adjusting work schedules accordingly.
- Reduced crop waste by carefully sorting and handling harvested produce.
- Collaborated with fellow workers to ensure timely completion of seasonal harvests.
- Prepared harvested products for shipment following company protocols and standards for quality control.
- Increased overall farm efficiency with diligent attention to detail during all aspects of the harvest process.
- Promoted a positive working environment by effectively collaborating with diverse team members throughout each project.
- Adhered to strict guidelines for proper storage, transportation, and disposal of harvested goods.
- Enhanced team productivity by consistently meeting daily harvesting quotas.
Pawnbroker
Cash America
04.2018 - 07.2020
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on Jewelry, Electronics, Handbags, etc. after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Prepared all paperwork, checked identifying information and documented transactions.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
CAP 2 Associate
Walmart
05.2017 - 03.2018
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
- Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
Education
High School Diploma -
Donna High School
Donna, TXSkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Team leadership
- Staff training and development
- Pump maintenance
- Loading and unloading
- Heavy lifting
- Warehouse operations
- Forklift operation
Timeline
Cashier
Jersey Mike's Subs
11.2024 - Current
Pool Maintenance Technician
Acadian Aquatics
02.2024 - 10.2024
Assistant Manager
Lit Pizza
08.2022 - 01.2024
Tool Room Supervisor
Excel
06.2022 - 08.2022
Harvest Worker
Hirakata Farms
07.2020 - 09.2020
Pawnbroker
Cash America
04.2018 - 07.2020
CAP 2 Associate
Walmart
05.2017 - 03.2018
High School Diploma -
Donna High School
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