Summary
Overview
Work History
Education
Skills
Timeline
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JOSHUA SAMUELS

Tallahassee,FL

Summary

Results-driven IT professional with a strong track record in Windows OS deployment, help desk support, and managing complex IT projects. Known for achieving 95%+ SLA compliance and delivering fast, effective solutions through remote desktop tools and VoIP. Skilled in stakeholder engagement and strategic communication, with experience in marketing initiatives that strengthen brand reputation. Combines technical expertise with cross-functional collaboration to ensure seamless project execution and user satisfaction.

Overview

10
10
years of professional experience

Work History

Tech Refresh Deployment Lead

HCA
02.2025 - Current
  • Traveled to various HCA Healthcare facilities across multiple regions to lead the deployment of new computers and hardware as part of a large-scale tech refresh initiative, ensuring each site was fully operational within strict project deadlines.
  • Facilitated end-user support and troubleshooting post-deployment, addressing any issues related to login credentials, software functionality, or device setup to maintain staff productivity.
  • Coordinated on-site deployment logistics, including the installation, configuration, and testing of end-user workstations, printers, and peripheral devices, while minimizing downtime and disruption to clinical and administrative operations.
  • Conducted in-depth post-deployment verification to ensure all essential hospital systems—including Meditech, Citrix-based applications, and other proprietary healthcare software—were functioning correctly and accessible to clinical staff.

Epic Deployment & Desktop Support Specialist

Tallahassee Memorial Healthcare
05.2024 - 10.2024
  • Company Overview: Inc - Tallahassee, FL
  • Help lead the deployment of Windows 11 operating systems across various hardware platforms, including Epic systems
  • Provide tier 1 and tier 2 support for hardware and software issues, focusing on Windows 11 environments with Epic integration
  • Successfully managed the deployment of Windows 11 to over 300 endpoints, including Epic systems, with minimal user disruption around the main hospital
  • Develop and execute deployment plans, incorporating Epic's specific requirements for compatibility and performance

Help Desk Support Specialist

CAI
03.2023 - 03.2024
  • Company Overview: Tallahassee, FL
  • Resolved 100+ weekly incidents and service requests by implementing efficient management strategies, achieving a 95% adherence to SLAs and enhancing customer satisfaction
  • Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solution
  • Updated job knowledge by tracking and understanding emerging practices and standards; personal networks; participating in professional organizations
  • Resolved password reset requests using Active Directory accounts management toolset

IT Technical Support Intern

SageSure
08.2022 - 01.2023
  • Company Overview: Tallahassee, FL
  • Performed 129 hardware and software repairs weekly and cut update times for systems & software by 30% using automation
  • Installed new software for 2.3K employees and coached personnel on how to navigate their device once installation was completed
  • Fixed 570 damaged hard drives using data recovery tools to salvage vital data, increasing client satisfaction rating by 78%

COVID-19 Contact Tracer

PATLive
10.2020 - 08.2022


  • Act as primary point person to call people with a positive diagnostic test for COVID-19, provide support and gather information, including information about the disease
  • Coordinate tracking efforts with the local health authorities and refer high-level cases (i.e. homeless individuals) to local resources to ensure self-isolation is possible
  • Investigate reported COVID-19 cases by interviewing infected individuals by phone to determine the likely source of illness, and the potential for outbreak
  • Collaborated effectively with multidisciplinary teams comprised of medical professionals, social workers, and epidemiologists in order to coordinate care plans for those affected by the virus

Public Affairs Officer Assistant/ Social Media Specialist

US Embassy of Panama
03.2015 - 04.2018


  • Work with the Head of Communications and the Press and Communications Manager to develop public affairs strategies to further the aims and objectives of The United States Government.
  • Cultivated relationships with key stakeholders including government officials, industry leaders, non-profit organizations
  • Created and curated visually compelling content for multiple social channels, enhancing brand awareness and driving consistent engagement with key audiences
  • Managed social media calendars and coordinated cross-platform campaigns to ensure cohesive messaging and brand consistency across digital channels

Education

Associate of Science - IT

Tallahassee State College
Tallahassee, FL

High School Diploma - undefined

Metropolitan School Of Panama

Skills

  • Active Directory
  • iCloud
  • Mac OS
  • Remote Desktop
  • Voip
  • Windows
  • SEO
  • Trilingual
  • CRM Software
  • Social Media Management
  • Data migration

Timeline

Tech Refresh Deployment Lead

HCA
02.2025 - Current

Epic Deployment & Desktop Support Specialist

Tallahassee Memorial Healthcare
05.2024 - 10.2024

Help Desk Support Specialist

CAI
03.2023 - 03.2024

IT Technical Support Intern

SageSure
08.2022 - 01.2023

COVID-19 Contact Tracer

PATLive
10.2020 - 08.2022

Public Affairs Officer Assistant/ Social Media Specialist

US Embassy of Panama
03.2015 - 04.2018

High School Diploma - undefined

Metropolitan School Of Panama

Associate of Science - IT

Tallahassee State College

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JOSHUA SAMUELS