Summary
Overview
Work History
Education
Skills
Timeline
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JOSHUA SAMUELS

Tallahassee

Summary

Results-driven IT professional with a strong track record in Windows OS deployment, help desk support, and managing complex IT projects. Known for achieving 95%+ SLA compliance and delivering fast, effective solutions through remote desktop tools and VoIP. Skilled in stakeholder engagement and strategic communication, with experience in marketing initiatives that strengthen brand reputation. Combines technical expertise with cross-functional collaboration to ensure seamless project execution and user satisfaction.

Overview

10
10
years of professional experience

Work History

Tech Refresh Deployment Lead

HCA
Tallahassee
02.2025 - Current
  • Led the coordination of on-site deployment logistics for new computers and hardware, ensuring seamless installation, configuration, and testing of end-user workstations, printers, and peripheral devices
  • Implemented post-deployment verification processes to guarantee the correct functionality of hospital systems and proprietary healthcare software
  • Managed end-user support and troubleshooting to address issues related to login credentials, software functionality, and device setup
  • Ensured staff productivity by minimizing downtime and disruption to clinical and administrative operations during tech refresh initiatives
  • Traveled to various healthcare facilities across multiple regions to oversee the deployment of new technology within strict project deadlines
  • Collaborated with team members to maintain operational efficiency and accessibility of essential hospital systems

Epic Deployment & Desktop Support Specialist

Tallahassee Memorial Healthcare
Tallahassee
05.2024 - 05.2025
  • Help lead the deployment of Windows 11 operating systems across various hardware platforms, including Epic systems.
  • Provide tier 1 and tier 2 support for hardware and software issues, focusing on Windows 11 environments with Epic integration
  • Successfully managed the deployment of Windows 11 to over 300 endpoints, including Epic systems, with minimal user disruption around the main hospital
  • Develop and execute deployment plans, incorporating Epic's specific requirements for compatibility and performance

Help Desk Support Specialist

CAI
Tallahassee
03.2023 - 05.2025
  • Resolved 100+ weekly incidents and service requests by implementing efficient management strategies, achieving a 95% adherence to SLAs and enhancing customer satisfaction
  • Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; escalating problems to second level; tracked status of problems and solution
  • Updated job knowledge by tracking and understanding emerging practices and standards; personal networks; participating in professional organizations
  • Resolved password reset requests using Active Directory accounts management toolset

IT Technical Support Intern

SageSure
Tallahassee
08.2022 - 05.2025
  • Performed 129 hardware and software repairs weekly and cut update times for systems & software by 30% using automation
  • Installed new software for 2.3K employees and coached personnel on how to navigate their device once installation was completed
  • Fixed 570 damaged hard drives using data recovery tools to salvage vital data, increasing client satisfaction rating by 78%

Public Affairs Officer Assistant/ Social Media Specialist

US Embassy of Panama
Panamá
03.2015 - 05.2025
  • Work with the Head of Communications and the Press and Communications Manager to develop public affairs strategies to further the aims and objectives of The United States Government.
  • Cultivated relationships with key stakeholders including government officials, industry leaders, non-profit organizations
  • Created and curated visually compelling content for multiple social channels, enhancing brand awareness and driving consistent engagement with key audiences
  • Managed social media calendars and coordinated cross-platform campaigns to ensure cohesive messaging and brand consistency across digital channels

Education

IT -

Tallahassee State College
Tallahassee

High School Diploma -

Metropolitan School Of Panama
Panamá

Skills

  • Active Directory and Windows
  • Mac OS
  • VoIP technology
  • SEO strategies
  • CRM software proficiency
  • Social media management
  • Data migration expertise

Timeline

Tech Refresh Deployment Lead

HCA
02.2025 - Current

Epic Deployment & Desktop Support Specialist

Tallahassee Memorial Healthcare
05.2024 - 05.2025

Help Desk Support Specialist

CAI
03.2023 - 05.2025

IT Technical Support Intern

SageSure
08.2022 - 05.2025

Public Affairs Officer Assistant/ Social Media Specialist

US Embassy of Panama
03.2015 - 05.2025

IT -

Tallahassee State College

High School Diploma -

Metropolitan School Of Panama

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JOSHUA SAMUELS