Joshua Santillan
Austin
Summary
Dedicated cashier with proven skills in customer service, cash handling, and training new staff. Known for strong work ethic and commitment to enhancing customer relations.
Overview
5
5
years of professional experience
Work History
Cashier
HEB Grocery Store
9414 N Lamar Blvd, Austin, TX 78753
02.2024 - 03.2026
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Trained new cashiers on operational procedures and customer service best practices.
- Monitored inventory levels at the register to ensure product availability for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Whataburger
6106 Cameron Rd, Austin, TX 78723
01.2021 - 12.2023
- Processed customer transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization in front-of-house areas to enhance customer experience.
- Assisted customers with menu selections and provided recommendations based on preferences.
- Handled cash, credit, and debit transactions efficiently while ensuring transaction accuracy.
- Resolved customer inquiries and complaints professionally, fostering positive relationships.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Manor Highschool
12700 Gregg Manor Rd, ManorSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Customer relations
- Order taking
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier
HEB Grocery Store
02.2024 - 03.2026
Cashier
Whataburger
01.2021 - 12.2023
High School Diploma -
Manor Highschool