Joshua Shrader
LAWRENCEBURG,TN
Summary
Detail-oriented professional with experience in customer service and operational support. Known for effective time management and collaboration, consistently delivering quality service and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Mount Pleasant TN
02.2024 - 03.2026
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Assisted in training new crew members on operational procedures and customer service standards.
- Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
- Implemented best practices for food safety and sanitation, contributing to health compliance ratings.
- Resolved customer complaints promptly, enhancing overall dining experience through effective communication skills.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cashier
Super Rama
Mount Pleasant, TN
11.2024 - 02.2025
- Provided exceptional customer service to enhance shopping experience.
- Processed customer transactions efficiently using POS systems.
- Managed cash register operations and balanced cash drawers daily.
- Restocked shelves to support inventory management.
- Trained new team members on checkout procedures and customer interaction.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Collaborated with team members to maintain store cleanliness and organization.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Summertown High School
Summertown, TNSkills
- Cash handling
- Customer service
- Multitasking
- Time management
- Teamwork and collaboration
- Problem-solving
- Clear communication
Timeline
Cashier
Super Rama
11.2024 - 02.2025
Crew Member
McDonald's Restaurant
02.2024 - 03.2026
High School Diploma -
Summertown High School