JOSHUA SOLTERO
La Mirada,California
Summary
Client-focused account management professional with over 5 years of experience supporting high-value clients in the retail, insurance, and foodservice sectors. Proven track record of resolving client issues, driving engagement, and building long-term relationships through excellent service and cross-functional collaboration.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Essex Property Trust Inc
Irvine, CA
10.2025 - 04.2026
- Managed a portfolio of 13 residential properties across Los Angeles, including Koreatown, Downtown LA, and West Hollywood, serving as the primary point of contact for prospective tenants
- Guided prospects through the full leasing lifecycle from initial inquiry to application and lease execution, clearly communicating pricing, fees, and policies
- Managed lease documentation, ensuring accuracy and compliance with company policies.
- Coordinated marketing efforts to promote available units through various channels.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Sales Consultant
Sysco
Walnut, CA
07.2022 - 04.2025
- Collaborated with senior sales executives to service high-value clients, ensuring consistent satisfaction and contributing to long-term account growth.
- Managed and grew a portfolio of high value accounts, including the Intercontinental Hotel, the City of Los Angeles, and Everytable, managing 40+ daily touchpoints to drive client satisfaction, retention, and order accuracy.
- Oversaw order processing, issue resolution, and client communications to maintain seamless operations and high service standards.
- Coordinated with merchandising and inventory teams to ensure product availability aligned with client needs and sales forecasts.
- Built strong, trust-based relationships with clients to support retention and identify growth opportunities, contributing to expanded service adoption and increased client engagement.
Insurance Service Representative
AAA
Diamond Bar , CA
08.2019 - 07.2022
- Reviewed 60 insurance cases per week and verified coverage information
- Analyzed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Maintenance and Servicing of insurance policies
- Partnered with underwriting, account, and claims teams to streamline customer service and policy updates.
- Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Sales Associate
Nordstrom
Cerritos, CA
03.2018 - 08.2019
- Delivered personalized, high touch customer service by guiding clients through all stages of the purchasing process and providing product knowledge tailored to their needs
- Built and maintained strong client relationships, driving repeat business and long term customer loyalty
- Assisted customers with custom and special orders, responding to detailed inquiries via email and ensuring accurate and timely fulfillment
- Collaborated with team members to maintain visual standards, including merchandising, restocking, price adjustments, and inventory transfers
- Managed returns, exchanges, and refunds in accordance with company policies while preserving a positive customer experience
- Recognized for strong customer service and ability to create a welcoming, client focused shopping environment.
Sales Associate/Visual Merchandiser
Forever 21
Cerritos, CA
02.2015 - 02.2017
- Delivered a positive and engaging customer experience by assisting shoppers, identifying needs, and promoting relevant products and current sales
- Supported sales floor operations, including merchandising, restocking, and maintaining visual standards in a high volume retail environment
- Partnered with leadership to execute visual merchandising strategies, adjusting product placement based on sales trends and inventory performance
- Assisted with floor sets, new product launches, and display updates to enhance store presentation and drive customer engagement
- Maintained organized inventory and supported loss prevention efforts while ensuring a clean and visually appealing sales floor
Education
Business And Marketing
Long Beach City College
Long Beach, CAHigh School Diploma -
Servite High School
Anaheim, CA06-2014
Skills
- Account Management
- Client Retention & Engagement
- Cross-functional Collaboration
- Conflict Resolution
- Sales Support & Order Processing
- Upselling & Cross-Selling Strategies
Timeline
Leasing Consultant
Essex Property Trust Inc
10.2025 - 04.2026
Sales Consultant
Sysco
07.2022 - 04.2025
Insurance Service Representative
AAA
08.2019 - 07.2022
Sales Associate
Nordstrom
03.2018 - 08.2019
Sales Associate/Visual Merchandiser
Forever 21
02.2015 - 02.2017
Business And Marketing
Long Beach City College
High School Diploma -
Servite High School