Joshua Sourdif
Milton
Summary
Expert in enhancing client experiences and identifying cross-service opportunities. Proven track record as Service Technician with a focus on resolving complex inquiries. Strong verbal communication and problem-solving skills contribute to maintaining composure under pressure. Achievements include significant improvements in client satisfaction and retention rates.
Overview
2
2
years of professional experience
Work History
Member Service Representative
TEKsystems
Pensacola
09.2025 - Current
- Assisted members with account inquiries and product information to enhance customer satisfaction.
- Processed membership applications and renewals efficiently, ensuring accurate data entry in systems.
- Resolved member concerns promptly through effective communication and problem-solving techniques.
- Educated members on available services and benefits, promoting engagement and retention.
- Maintained up-to-date knowledge of company policies and procedures to provide accurate guidance.
- Verified member identification and documentation for compliant transactions.
Automotive Technician
Sandy Sansing Milton Chevrolet
01.2025 - Current
- Facilitated regular communication of diagnostics across all management levels.
- Maintained detailed records for all service and maintenance work orders.
- Oversaw high-volume service order management to enhance timekeeping efficiency.
- Streamlined communication between service providers and clients to ensure timely resolutions.
- Participated in technical training courses to expand knowledge base.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
Automotive Technician
Mckenzie Buick GMC motors
02.2024 - 01.2025
- Streamlined production processes through cross-departmental collaboration, ensuring adherence to enterprise-wide procedures.
- Communicated effectively with customers about repair progress and costs involved.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Trained new employees on protocols to enhance client satisfaction and operational compliance.
- Formulated resolutions for client concerns, aligning solutions with business standards and expectations.
Education
High School Diploma -
West Florida High Scool
Pensacola05-2018
Skills
- Effective communication
- Problem solving
- Analytical skills
- Customer service
- Time management
- Team collaboration
- Attention to detail
- Adaptability to technology
- Conflict resolution
- Service documentation
- Complaint handling
- Mathematical Aptitude
Timeline
Member Service Representative
TEKsystems
09.2025 - Current
Automotive Technician
Sandy Sansing Milton Chevrolet
01.2025 - Current
Automotive Technician
Mckenzie Buick GMC motors
02.2024 - 01.2025
High School Diploma -
West Florida High Scool