Joshua Stillwaggon
Chicago,United States
Summary
Proven leader with a track record of driving sales growth and enhancing customer experience at Lego Group. Excelled in staff development and innovative merchandising, achieving top sales quarters. Skilled in relationship building and retail operations, demonstrating exceptional leadership and customer service skills.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Lego Group
07.2024 - Current
- Lead team of 10 to optimize store operations, enhance customer experience, and drive sales growth at Lego Group's retail location
- Implement innovative merchandising strategies, resulting in substantial increase in average transaction value and overall store performance
- Mentor and develop staff, fostering a positive work environment that promotes teamwork, creativity, and exceptional customer service
Speciality Sales Manager
Target
01.2019 - 03.2024
- Led specialty sales team, driving revenue growth and expanding market share
- Implemented data-driven strategies, resulting in substantial ROI increase
Mobile Expert
TMobile
06.2014 - 01.2018
- Focused on driving sales goals, which included total activation goals, revenue, and accessory and mobile Internet solution goals
- Focused on customer needs
- Executing merchandising change out efficiently and effectively
- Meeting and exceeding sales goal and projections
Sales Leader
Express Fashion Inc.
01.2012 - 06.2014
- Execute Visual and merchandising tasks
- Focused on customer needs
- Meeting and exceeding sales goal and projections
- Floor Manager in absence of presiding Manager
- Achieved Top 15% store in net sales
- Top Sales in 'Plus One' Initiative
- Achieved top sales for quarter two and three for 2013
Attractions Attendant
Universal Orlando Resorts
Orlando, FL
01.2010 - 01.2012
- Opened the original Wizarding World of Harry Potter at Universal Orlando Resort
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Provided assistance in emergency situations if needed or requested by supervisors.
- Checked seatbelts of riders to maximize safety and manage risk.
Education
Finance -
Ashford University
12.2024
College Prep diploma - Advanced Placement Music Theory
Tavares High School
06.2010
Skills
- Sales
- Customer service
- Merchandising
- Leadership
- Visual Merchandising
- Goal Achievement
- Retail Operations
- Stock management
- Employee coaching
- Shift scheduling
- Sales growth
- Display setup
- Staff supervision
- Customer service and engagement
- Microsoft Office Suite
- Relationship building and management
- Hiring and training
- Team building and leadership
Timeline
Assistant Store Manager
Lego Group
07.2024 - Current
Speciality Sales Manager
Target
01.2019 - 03.2024
Mobile Expert
TMobile
06.2014 - 01.2018
Sales Leader
Express Fashion Inc.
01.2012 - 06.2014
Attractions Attendant
Universal Orlando Resorts
01.2010 - 01.2012
Finance -
Ashford University
College Prep diploma - Advanced Placement Music Theory
Tavares High School
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