Kristjen House
Laguna Beach,CA
Summary
Motivated, energetic, and creative individual seeking a career in customer service-related industry to employ a positive mindset, helpful attitude, and a genuine desire to provide exceptional experiences.
Overview
3
3
years of professional experience
Work History
Catering /Restaurant/Bar Manager
Andrew's Downtown
12.2021 - 05.2023
- Prepared bartender, barback, and cocktail server schedules and cross-trained staff to meet business demands
- Implemented improved inventory management system to enhance accuracy of tracking stock on hand
- Oversaw service quality and obtained customer feedback to implement improvements
- Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Promoted catering services through printed advertisements, social media posts, and targeted marketing campaigns
- Established relationships with key accounts to increase customer satisfaction and account revenue.
Server/Bartender
Lynora’s
09.2023 - 03.2023
- Set up and close restaurant while maintaining the cleanliness and restocking of restaurant
- Taking care of guests in a fast-paced environment while providing excellent steps of service
- Communicating with coworkers and working as a team with running side work and or any support needed
- Completing daily and weekly deep cleaning duties
- Prepared bar set up including bar prep, organization, and cash drawers
- Mixing signature cocktails and or all drinks.
Bartender/Server
Cancun's Sports Bar and Grill
11.2019 - 12.2022
- Working quickly and efficiently in a fast-paced work environment to provide exceptional customer service
- Suggested menu choices and appetizers to increase sales and meet upsell targets
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
Education
High School Diploma -
Jupiter High School
Jupiter, FL05.2015
Skills
- Servsafe Alcohol and Food handlers certified
- Microsoft Word, Excel, and Business promotions through Social Networking
- Excellent written and oral communication skills
- Self-starter with expertise in multi-tasking & organization Works well under pressure and builds customer relationships
- Staff scheduling operations, management hiring, and training, and managing promotions
Timeline
Server/Bartender
Lynora’s
09.2023 - 03.2023
Catering /Restaurant/Bar Manager
Andrew's Downtown
12.2021 - 05.2023
Bartender/Server
Cancun's Sports Bar and Grill
11.2019 - 12.2022
High School Diploma -
Jupiter High School
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