Joshua Summey
Kansas City,MO
Overview
10
10
years of professional experience
Work History
Department Sales Floor Supervisor
Lowe’s Home Improvements
Lee's Summit, Missouri
03.2024 - Current
- Ensured customer satisfaction by providing excellent service and resolving customer complaints.
- Supervised team of sales associates, delegating tasks, providing guidance and feedback, and evaluating performance.
- Conducted weekly meetings to discuss sales strategies, customer service standards, and store policies.
- Developed departmental plans for inventory management and stock replenishment.
- Monitored daily operations of the department to ensure compliance with company policies and procedures.
- Maintained cleanliness of sales floor area, ensuring a safe shopping environment for customers.
- Assisted in training new employees on product knowledge and customer service techniques.
- Created weekly schedules for department staff based on workload requirements.
- Resolved conflicts between customers and staff members through active listening skills and problem-solving techniques.
- Provided feedback to upper management about possible improvements in operations.
Customer Service Associate
Lowe's Home Improvements
Saint Robert, MO
02.2022 - 03.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Recommended and initiated product offerings to meet customer changing needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
General Laborer
Crismon Fencing
Waynesville, MO
06.2022 - 09.2022
- Contributing member of a small crew responsible for general Laborer duties such as, packing in materials to the job site, digging, laying out post, assembling chainlink fence.
- Proficient with hand and power tools such as, air compressors, air hoses, air nail guns, saws, skill saw, impacts, drills, shovels, axes and rock bars.
- Performed tasks on backyard picket fences, chainlink fences, farm fences and Electric fences for livestock.
Construction Laborer
Rocco’s Remodeling and Restoration
Saint Robert, MO
04.2021 - 03.2022
- Able to work with construction equipment safely without any injuries
- Demolition such as: tile, flooring, walls, ceilings, carpet
- Tile work, such as: cutting tile with a tile saw/ grinder. Installing tile showers, floors, kitchen backsplashes. Mixing tile mortar to the correct texture.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
- Used trowels and floats to smooth and finish freshly poured cement or concrete.
- Operated overhead lifts to move heavy and bulky work materials.
Firefighter 2
California Conservation Corps
Ukiah, CA.
10.2019 - 10.2020
- Preform as a member of a fire crew assigned to suppress the range of difficulty and complexity of fires
- Patrolled fireline for heats, roll-out, and other threats to the line
- Structure prep and protection (plumbing hose lays, setting up foldatanks and mark 3 pumps, structure wrap, creation of defensible space, setting up sprinkler kits)
- Ability to hike long distances in challenging terrain
- Took weather observations using Belt Weather kit and reported hourly to Division resources on TAC channel using BK radio
- Adjusting tactics during initial attack to address slop-overs, spot fires, and a need to retreat and regroup
- Mop-up and gridding, including use of backpack pump when hose lays are not available, Performed chainsaw tasks and operations including but not limited to: cutting down trees reading the inconvenience and damages to properties both public and private, analyzing strength and integrity of trees to identify best felling practices, use of safe cutting practices to minimalize risks of damages or injury, determine proper placement of felling wedges, react quickly and know best practices for safety when escaping falling trees, clearing debris from site to allow for smooth and safe passage for both vehicles and crew personnel.
- Knowledge of and ability to use and maintain hand tools (including tools used in fireline construction: Pulaski, mccleod, monkey paw, hoe, rhino, combi, etc)
- Knowledge of and ability to mix fuel at proper ratios for chainsaw and other power tools
- Knowledge of and ability to use BK Radio for communication on crew and throughout division/incident;
- knowledge of and ability to program and/or clone BK Radio as needed.
- • Knowledge of and ability to create fuel breaks to the specification of leader’s intent.
- Removal of brush and small trees to reduce fuel loading and ladder fuels.
- Repair of primary ingress/egress route, using hand tools to reduce water damage to road and allow for safe passage of vehicle and foot traffic
- Knowledge of and ability to camp and work in remote/often arduous conditions for extended periods of time
- “(Tool Manger )” Manager; responsible for (tool accountability, tool maintaining and tool sharpening)
- Flagging, communicating and mitigating various hazards (ie ant nests, bee hives, widow makers, bird nests, etc)
- Introduction to hose lays, and maps and compass use
- Knowledge of and ability to respect, utilize and follow chain of command
- Knowledge of and ability to work as a unified team to accomplish tasks and goals to specifications of leader’s intent
- Knowledge of and ability to utilize Risk Management decision-making process
- Knowledge of and ability to present myself and our agency in a professional manner
- Knowledge of and ability to communicate effectively
- Ability to work cohesively with adjoining resources
- CalTrans o Mitigate visibility hazards by weedeating and removing vegetation from road prism o Reduction of fire hazard by removal of ladder- and receptive fuels o Roadwork impact mitigation through revegetation with native/endemic species § Watering revegetated populations to support target success rates o Invasive species eradication (weed abatement) o Trash removal o Culvert cleaning o Roadway beautification o Establishment of safer work environment through proper placement of hi-visibility signs and cones, use of PPE, “SLOW” paddle signer, and safe practices o Knowledge of and ability to recognize hazards (ie, needles and/or human waste, and to utilize the chain of command to mitigate
- FIRE: *knowledge of and experience in deconstructing hose lays; butterflying and packing out hose
- knowledge of and experience in gridding, cold trailing, "cheating the black", hot spotting, and search and destroy of political smokes
- knowledge of and experience with construction of cup trenches, waterbars, slip trenches
- knowledge of and experience with removing available fuel sources from combustible areas
- knowledge of and experience with use of engines, water tenders, and hose lays for mop up and suppression
- * Construction of direct, indirect and contingency handline during initial attack and preparation activities
- Patrolled fireline for heats, roll-out and other threats to the line Structure prep and protection (plumbing hose lays, setting up foldatanks and mark 3 pumps, structure wrap, creation of defensible space, setting up sprinkler kits)
- Adjusting tactics during initial attack to address slop-overs, spot fires, and a need to retreat and regroup
- Bumping messages throughout crew during line construction
- Use of drip torches for ignition of burn piles during prescribed burning Clearing and prep of Helibase for landing and takeoff
- Ability to hike long distances in challenging terrain
- Knowledge of and ability to work during night time conditions (“night ops”)
- Ability to recognize and respond effectively to an IWI Mop-up and gridding, including use of backpack pump when hose lays are not available
Construction Laborer
BMC Construction
Lancaster, CA
01.2018 - 04.2021
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Used wheelbarrow to move debris and material to designated areas on jobsite.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Cleaned or prepared construction sites to eliminate hazards.
Laborer
Set N Stone
Lancaster, CA
11.2020 - 02.2021
- Operated and maintained a variety of equipment including hand and power tools.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Prep large home floors 1000+ square feet to be laid with tile
- Ability to make grout and Thinset at different textures
Laborer
Get Hooked Crane Service
Lancaster, CA
01.2015 - 10.2020
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Completed variety of physical labor tasks.
- Understood and followed oral and written directions.
- Daily maintenance on cranes
Yard Worker
Van Dam Farms
Lancaster, CA
03.2019 - 06.2019
- Loaded Feed and Hay
- Facing merchandise
- Ability to stack Hay
Stocker
Wallgreens
Lancaster, CA
12.2018 - 02.2019
- Faced products on shelves and displays to meet company policies.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Stocker
CVS Pharmacy
Lancaster, CA
10.2018 - 12.2018
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
Education
High School Diploma -
Lancaster High School
06.2019
Certifications/ Training
- ICS-100 Introduction to ICS
- ICS- 200 ICS for single Resources and IA
- S-130 FireFighter Training
- S-190 Introduction to Wildland Fire Behavior
- L-180 (Basic Firefighter certification)
- CPR/AED certified
- Completion of CalTrans MESO training
- Blue Card certified (able to drive State vehicles)
- Wildland S-212 Chainsaw Training
- DWR/CCC Emergency Flood Fighting Training
- FEMA IS-200 Basic Incident Command System For Initial Attack
- FEMA- Toxic Gas-Forming Reactions Training
- Active Shooter Hostile Evacuation Response Training. (ASHER)
- Electrical Hazards Training (Fire)
- EMS Skills for Firefighters Certification
- Fire Attack Training Course
- Intersection Analysis Training ( Driver/ Operator)
References
Rafael Villar
(816) 246-2004
Store manager- Lowe’s
Luis Contreras
(816) 246-2004
Assistant Store Manager- Lowe’s
Rocco Long
(573) 433-0417
Rocco’s Remodeling and Restoration- Owner
Justin Flowers
(209) 613-8728
CalFire Apparatus Engineer
Cedar Long
(707) 498-8462
Conservation 1- California Conservation Corps
Timeline
Department Sales Floor Supervisor
Lowe’s Home Improvements
03.2024 - Current
General Laborer
Crismon Fencing
06.2022 - 09.2022
Customer Service Associate
Lowe's Home Improvements
02.2022 - 03.2024
Construction Laborer
Rocco’s Remodeling and Restoration
04.2021 - 03.2022
Laborer
Set N Stone
11.2020 - 02.2021
Firefighter 2
California Conservation Corps
10.2019 - 10.2020
Yard Worker
Van Dam Farms
03.2019 - 06.2019
Stocker
Wallgreens
12.2018 - 02.2019
Stocker
CVS Pharmacy
10.2018 - 12.2018
Construction Laborer
BMC Construction
01.2018 - 04.2021
Laborer
Get Hooked Crane Service
01.2015 - 10.2020
High School Diploma -
Lancaster High School