Joshua Thrasher
Flora,MS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Integrated Solutions Manager
Get-Comm
03.2020 - Current
- Worked with Customers to design solutions to their needs and integrate those solutions into their work environments
- Designed and setup work from anywhere kits to provide the means for uninterrupted productivity in compliance with current guidelines and health and safety practices
- Created documents to guide users working in independent work environments so they could remain productive without direct support
- Managed customer office 365 accounts, and maintained the company website
- Scheduled projects and ensured they were completed on time and to customer specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Optimized workflows by evaluating current systems and identifying potential bottlenecks or inefficiencies within processes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
IT Network Technician
Exceed Technologies
11.2015 - 02.2020
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Designed, installed, and quality tested network systems.
- Delivered services to customer locations within specific timeframes.
Assistant IT Administrator
Business Interiors
02.2013 - 11.2015
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Upgraded onsite equipment.
- Maintained onsite systems.
- Setup user accounts and migrated them between machines during scheduled upgrades.
Education
Associate of Science - Network And System Administration
Holmes Community College
Ridgeland05.2013
Bachelor of Arts - English Literature
University of Mississippi
Oxford01.2009
Skills
- Report Writing
- Issue Research
- Analytical Thinking
- Emergency and non-emergency response
- Project restructuring
- Rule Enforcement
- Data Analysis
- Disaster Recovery Planning
- Project Planning
- Idea Development and Brainstorming
- Report Preparation
- Multitasking Abilities
Certification
- Comptia Project+
- Comptia Server+
Timeline
Integrated Solutions Manager
Get-Comm
03.2020 - Current
IT Network Technician
Exceed Technologies
11.2015 - 02.2020
Assistant IT Administrator
Business Interiors
02.2013 - 11.2015
Associate of Science - Network And System Administration
Holmes Community College
Bachelor of Arts - English Literature
University of Mississippi