Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Strengths
Languages
Timeline
Hi, I’m

Laura Gutierrez

Houston,TX
Laura Gutierrez

Summary

Resourceful and goal-driven professional with a strong background in sales, team leadership, and employee training, now pursuing opportunities in administration, recruiting, or talent development. Proven ability to manage schedules, coordinate operations, and support high-performing teams. Skilled in onboarding, staff coaching, and maintaining organized workflows in fast-paced environments. Known for excellent communication, attention to detail, and a commitment to delivering exceptional internal and external service.

Overview

14
years of professional experience

Work History

AT&T

Integrated Solutions Manager
09.2022 - Current

Job overview

  • Led cross-functional teams to develop integrated solutions, enhancing overall service delivery and customer satisfaction.
  • Managed client relationships, ensuring alignment between business needs and technical solutions.
  • Implemented process improvements that streamlined operations and reduced response times for customer inquiries.
  • Mentored over 45 members, fostering skills development and promoting a culture of continuous improvement.
  • Enhanced overall customer experience by providing ongoing support after solution deployment, ensuring long-term satisfaction and loyalty.
  • Achieved successful integration projects by adapting quickly to changes in technology trends and industry best practices.

Health IQ

Licensed Medicare Specialist
08.2020 - 09.2022

Job overview

  • Evaluated client needs and tailored solutions for optimal coverage selections.
  • Led workshops and seminars to educate the community on Medicare services and updates.
  • Expanded client base through referrals and positive word-of-mouth, resulting from exceptional service delivery.
  • Cultivated partnerships with local healthcare providers, further strengthening referral networks and providing more comprehensive services for clients.
  • Championed continuous improvement initiatives within the organization, leading to enhanced operational efficiency and heightened levels of employee engagement.

T-Mobile

Store Retail Manager
03.2015 - 08.2020

Job overview

  • Developed training programs for staff, enhancing product knowledge and improving customer service skills.
  • Led sales team to exceed quarterly targets through strategic product promotions and customer engagement.
  • Oversaw compliance with company policies, ensuring high standards of customer satisfaction and operational integrity.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.

Education

Milby High School
Houston, TX

High School Diploma
05.2014

Champions Real Estate
Houston, TX

Real Estate from Real Estate
05.2023

Skills

  • Office & Calendar Management Data Entry Microsoft Office & Google Workspace
  • Talent Acquisition Interviewing & Candidate Screening Applicant Tracking Systems (ATS)
  • New Hire Onboarding Team Training & Development Learning Management Systems (LMS)
  • Public Speaking Curriculum Design Group & One-on-One Coaching
  • Strong Communication Interpersonal Relationship Building Conflict Resolution
  • Organizational Excellence Time Management Multi-tasking in High-Pressure Environments
  • Confidentiality & Professionalism Problem Solving Customer Service Expertise
  • Goal Tracking & Reporting Sales Coaching CRM Tools (eg, Salesforce)
  • Adaptability Diversity & Inclusion Awareness Continuous Improvement Mindset

Hobbies and Interests

Exploring distant lands, Getting lost in a good book

Strengths

  • Customer Engagement
  • Sales Acumen
  • Mentoring
  • Strategic Thinking
  • Team Collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Integrated Solutions Manager

AT&T
09.2022 - Current

Licensed Medicare Specialist

Health IQ
08.2020 - 09.2022

Store Retail Manager

T-Mobile
03.2015 - 08.2020

Milby High School

High School Diploma

Champions Real Estate

Real Estate from Real Estate