Joshua Upchurch
Server
Summary
Competent Server Trainer offering 20 years of food service experience in top quality restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions, and finishing dishes for new employee development.
Overview
14
14
years of professional experience
Work History
Server Trainer
Firebirds Wood Fired Grill
12.2022 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
Head Server
Firebirds Wood Fired Grill
10.2017 - 12.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised server staff and simultaneously served personal section of tables.
Server
Blue Water Grill
03.2017 - 10.2017
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Assistant Manager/Bartender Shift Manager
Cool Hand Luke's Steakhouse And Saloon
08.2010 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Bachelor of Arts - Biology
California State University-Stanislaus
Turlock, CA 05.2001 -
Timeline
Server Trainer
Firebirds Wood Fired Grill
12.2022 - Current
Head Server
Firebirds Wood Fired Grill
10.2017 - 12.2022
Server
Blue Water Grill
03.2017 - 10.2017
Assistant Manager/Bartender Shift Manager
Cool Hand Luke's Steakhouse And Saloon
08.2010 - 03.2017
Bachelor of Arts - Biology
California State University-Stanislaus
05.2001 -