Kelsey Schafer
Grand Prairie,TX
Summary
Competent Server Trainer offering years of food service experience different types of restaurants. Quick learner with good multitasking skills and exceptional work ethic. Delivers training on discussing menu items in detail, providing targeted suggestions and finishing dishes for new employee development. Always looking for an opportunity to progress.
Overview
16
16
years of professional experience
Work History
Server Trainer
Jake's Burgers And Beer
Grand Prairie, TX
07.2020 - 07.2022
- Provided continuous evaluation and feedback to server employees.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Nanny
Care
The Colony, TX
07.2011 - 01.2021
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles and read books to young children.
- Promoted language development skills through reading and storytelling.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Built positive and nurturing environments to support child social and emotional growth.
Manager
Firehouse Subs
Allen, TX
03.2017 - 03.2020
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Crew Member
Shipley's Donuts
Carrollton, TX
03.2015 - 12.2015
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service and sales techniques.
Sales Representative
Yankee Candle
Frisco, TX
09.2014 - 03.2015
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
Skills
Food and beverage pairings
Food quality standards
Order accuracy
Food spoilage prevention
Team member training
Safe handling procedures
Front-of-house display creation
To-go order preparation
Tableside Service
Item promotion
Dining area maintenance
High-volume dining
Cash handling
Food running skills
Restaurant procedures knowledge
Guest seating arrangements
Timeline
Server Trainer
Jake's Burgers And Beer
07.2020 - 07.2022
Manager
Firehouse Subs
03.2017 - 03.2020
Crew Member
Shipley's Donuts
03.2015 - 12.2015
Sales Representative
Yankee Candle
09.2014 - 03.2015
Nanny
Care
07.2011 - 01.2021